Thembela Sopangisa

Managing contractors on clearing RF and hardware faults to improve network availability Monitoring and Resolving U2020 Alarms Managing Rollout of Carrier Aggregation Equipment audits for first rollout of carrier aggregation Managing rollout of CoMPT Managing L700, 5G, New site rollout - continuous Monitoring of performance using SONAR Performance monitoring on U2000 Performance and quality checking after rollout projects e.g L2100,L700, L1800,L900 rollout Coordinationg RAN Modernization Managing paging loads, processor loads, and maintaining controller capacity. Reporting on activities within the Config function and highlighting possible issues. Ensuring that BSC/RNC, LAC/RAC boundaries are maintained Ensuring that proper hardware is available to cater for capacity on RNCs, BSCs and NodeBs. Assisting with budget planning for new equipment requirements. Issuing of change requests to NMG for proper implementation of tasks Performing database health checks to ensure that NMG created database is correct. Liaising with different stakeholders i.e.Bidvest, PM, Transmission,NMG, Core, Switching. Providing support to RPO, PM on RAN activities. Using Remedy,Fetch, U2000 and SONAR in daily activities Maintaining IP configuration sheets for all technologies.

Testing or trialing the network while ensuring call drops, call setup success is monitored Analyzing dropped calls, call setup and other network related issues logging network incidents via Remedy application Work closely with vendors to escalate and resolve persistent network issues Installing network equipment (Network Boosters, antenna’s) Fault Handling and Escalation Procedures within the prescribed service level agreements Customer Relations Investigating network issues via ATOLL, Fetch, Sonar and U2020 report writing

Customer Care To provide high-level technical support in the mobile data Arena. Router installation, troubleshooting data card connection related issues, configuring phone as a modem with Bluetooth, infrared, cable and a dongle Software installation and troubleshooting software errors Helping clients activate, setup and configure their email on their computer or cellphones. Providing technical support on blackberry. Dealing with Vodafone live related queries. Blackberry queries. 3G or HSDPA card installation. Handling escalated technical queries and supporting new products.

This qualification provides a holistic approach to managing ICT services, ensuring they are delivered efficiently, securely, and within the required timeframe. It emphasizes the use of best practices, such as the Information Technology Infrastructure Library (ITIL) and COBIT, to manage information technology effectively.

Python, Basic Data Science, Mathematics, MySQL, Power BI, Tableau, R Programming, Mongo DB.