Thelma Gonzalez

Chief Operating Officer (Volunteer)

About

Enterprise transformation and operations leader with a track record of driving large-scale business transformation, enterprise carve-outs, integrations, AI-enabled initiatives, and strategic operational change across complex organizations.I specialize in partnering with executive leadership to translate business strategy into execution, building governance frameworks, operating models, and scalable delivery structures that drive measurable business outcomes. My experience spans enterprise transformation, business readiness, organizational change management, M&A integrations, carve-outs and separations, operational excellence, and cross-functional program leadership.In my current role, I lead enterprise business readiness and integration initiatives across multiple functions, aligning technology, operations, HR, finance, legal, and executive stakeholders to deliver complex strategic programs. I have successfully led large-scale transformations, infrastructure modernization efforts, operational improvements, and enterprise-wide initiatives requiring strong governance, risk management, and executive visibility.I am also serving as Volunteer Chief Operating Officer for a nonprofit organization, partnering with executive leadership to establish operational strategy, governance frameworks, scalable processes, organizational infrastructure, and long-term growth initiatives. This role further strengthens my ability to lead at the executive level while driving organizational effectiveness and mission-focused impact.As organizations increasingly leverage artificial intelligence to improve decision-making and efficiency, I have expanded my focus on AI strategy, AI-enabled business transformation, and the practical application of emerging technologies to modernize operations, improve productivity, and support enterprise growth. I am passionate about helping organizations identify opportunities where AI can create meaningful business value while maintaining strong governance and operational discipline.Known for influencing without authority, navigating ambiguity, and bringing clarity to highly complex environments, I excel at aligning stakeholders, building consensus, and executing strategic initiatives that deliver sustainable results.I am focused on executive leadership opportunities where I can drive enterprise transformation, operational excellence, PMO modernization, AI strategy, organizational growth, business integrations, carve-outs, and strategic change initiatives while partnering with senior leadership to deliver measurable business outcomes.

Country

United States

City

Greater Richmond Region

Industry

Computer Software

Skill

Carve-outs, Artificial Intelligence (AI), Strategic Planning, Program Management, Project Management Office (PMO), Business Transformation, Rapid Process Improvement, CRM Integration, Building Organizational Capability, Leadership, Process Implementation, Compliance Auditing, Proposal Management, Process Improvement Projects, Continuous Improvement Culture, Scalability, Agile & Waterfall Methodologies, KPI Reporting, Decision-Making, Compliance Oversight

Experience

Chief Operating Officer (Volunteer)

The Donovan’s Venom

2026-6 - Present · 4 mos

Partner with the CEO to develop and execute organizational strategy, operational priorities, and long-term growth initiatives. Establish governance frameworks, operating rhythms, performance metrics, and scalable business processes to support organizational expansion. Lead cross-functional initiatives across programs, operations, administration, and stakeholder engagement to improve organizational effectiveness. Drive resource planning, risk management, and operational excellence while supporting mission delivery and sustainable growth. Advise executive leadership on organizational structure, process optimization, and strategic decision-making.

Business Readiness & Integration Lead

Rentokil Initial

2024-5 - Present · 2 yrs 5 mos

Lead end-to-end integration and business readiness for newly acquired businesses across enterprise environments. Drive cross-functional alignment across technology, operations, and business teams to ensure seamless integration and minimal disruption to ongoing operations. Oversee multi-workstream integration programs, managing timelines, risks, and dependencies while maintaining executive visibility and stakeholder alignment. Partner with senior leadership to translate acquisition strategy into structured, executable plans, ensuring successful adoption and long-term scalability. Implement governance frameworks and program structures to improve efficiency, consistency, and delivery outcomes across integrations.

Senior Technical Project Manager

Massachusett Bay Transportation Authority

2022-10 - 2024-4 · 1 yr 7 mos

Led delivery of complex technical programs across infrastructure and operations, ensuring alignment across schedule, budget, and stakeholder expectations. Oversaw program performance for a $4M portfolio, managing risks, dependencies, and cross-functional coordination to maintain on-time and on-budget delivery. Partnered with stakeholders to resolve critical challenges, streamline execution, and improve operational efficiency across project lifecycles.

Senior Program Manager

Abacus

2021-4 - 2022-10 · 1 yr 7 mos

Led client-facing programs across financial services, partnering with senior leadership and C-suite stakeholders to translate strategic objectives into executable program plans. Directed multi-workstream delivery, aligning scope, timelines, and dependencies to ensure execution readiness and successful program outcomes. Strengthened governance and program structure across engagements, ensuring compliance with industry standards while improving coordination, accountability, and overall performance.

Technical Project Manager

Credio

2021-9 - 2022-4 · 8 mos

Led delivery of complex technical projects, managing budgets up to $40M and coordinating cross-functional teams of up to 35 to ensure successful execution. Directed end-to-end project delivery, aligning stakeholders, managing risks, and driving progress from concept through operational implementation. Streamlined processes and improved resource allocation to enhance efficiency, strengthen collaboration, and support consistent on-time delivery.

Project Manager

Team Fishel

2019-1 - 2021-9 · 2 yrs 9 mos

Oversaw right-of-way program delivery, coordinating across customers, municipalities, and internal teams to support large-scale infrastructure projects. Led negotiations and land acquisition efforts, securing critical property rights while minimizing disputes and operational disruptions. Ensured regulatory compliance and audit readiness, aligning processes with industry standards and supporting successful project execution.

Government Program Manager

CHARTER ONE BANK N.A

2012-1 - 2019-1 · 7 yrs 1 mo

Managed large scale government program operations supporting U.S. Department of the Treasury initiatives, ensuring compliance, operational efficiency, and stakeholder alignment Led cross functional coordination across internal teams, government stakeholders, vendors, and external partners to support program delivery and operational readiness Oversaw program timelines, reporting, risk tracking, and issue resolution for high visibility government programs in a fast paced regulatory environment Partnered with senior leadership to improve processes, streamline workflows, and support strategic operational initiatives Managed program documentation, governance activities, and executive level communications to ensure transparency and alignment across stakeholders Supported business and operational transformation efforts through process improvement, change coordination, and program execution Built strong relationships with internal and external stakeholders while maintaining a high level of customer service, organization, and accountability Contributed to continuous improvement initiatives focused on operational effectiveness, reporting accuracy, and service delivery