Jay See

• Identified and cultivate high value account alliances and relationship programmes to generate sales opportunities across the APAC region. • Recruited, developed and maintained strategic partner alliances, overseeing a robust pipeline of partner opportunities. • Drove partner retention and satisfaction by ensuring the continuous growth of accounts and the successful execution of partnership initiatives. • Acted as a brand ambassador, championing Worldpay's products and services in collaboration with key partners to foster mutually beneficial partnerships. • Conducted financial analysis, long range forecasting and in-depth studies to evaluate potential alliances and partnerships, alongside the vertical growth teams. • Monitored the effectiveness of partnership programmes, tracking sales impact and overall alliance success within the portfolio. • Stayed vigilant of competitor activities within accounts, proactively implementing strategies to maintain market dominance and prevent competitor encroachment. • Performed related duties contributing to the overall success of the Global Enterprise Partnership team.

• Business owner • Provider of CMS software and Android based hardware to the Malaysian market • Cloud based solutions tailored to meet SME/MME and Enterprise sized clientele • Open to network

• Drove commercialisation of new/existing cross border payment capabilities by identifying and executing targeted strategies by market and client segment to help drive origination and capture new flows and business opportunities. • Lead specific initiatives from start to finish including new SWIFT initiatives, data driven origination activities, CBPR+ and drive overall commercialisation efforts. • Assisted regional cross border product team in delivery of key strategic regional / country initiatives and solutions to ensure faster time to market and swift execution. • Developed deep product expertise to support a rapidly changing business environment for Citi and its clients. Understand customer needs and market trends and translate market opportunities into new capabilities and product enhancements. • Engaged with regional/global product teams and drive the local roll-out of global offerings and / or local enhancements in order to maintain and strengthen Citi’s position. • Worked with partners across global/country cross border payment teams, the regional FX team, O&T, and other functions including legal, compliance, AML and risk. • Coordinated planning and other related activities for launching of new capabilities and functionalities across Technology, Operations, implementations, and regional teams.

• Established and maintained successful revenue generating partnerships and alliances. • Researched and identified potential alliances within preferred verticals. • Demonstrated OFX's service to clients and become a value add proposition to a partner’s business. • Conducted on site presentations of OFX products and services to potential partners and clients (also over the phone). • Attended external networking events and industry conventions to build alliance partner network. • Prepared marketing proposals to suit the needs/wants/structure of each potential alliance. • Worked closely with the Asia marketing department to ensure all alliances have the necessary tools to sell the service and are comfortable with the service provided. • Improved functionality of OFX CRM and partner sites. • Took initiative to assist other team members for team performance and success.

• Drove new sales initiatives across the APAC region for various verticals. • Identified, prospected and closed new merchants (or qualified leads) from the Asia-Pacific region. • Sold Checkout’s international payment products and services to merchants conducting cross border business. • Maintained a solid, well organised business pipeline and foster key relationships. • Developed new partnerships with local payment and international card schemes; and • Stayed abreast of active payment products while growing volumes and maintaining high service levels.

• Created merchant specific account development plans. • Cross-sold and promote new payment services to grow processing volume. • Conducted regional visits to clientele to present to maintain and consolidate business relationships. • Pricing negotiation with merchants. • Fraud and BIN management. • Maintained close working relationships with merchants and track internal business trends and needs. • Supported merchants at C-level across the Asia-Pacific region (China, Hong Kong, Japan, Malaysia, Philippines, Singapore, Thailand). • Cross functional coordination with Integration, Risk, Sales, Support and Underwriting teams to ensure customer satisfaction. • Weekly conference calls with the CEO for sales reviews, pricing and develop sales strategies. • Participated in quarterly account reviews for analysis payment products, volumes and service levels. • Tracked merchant project deliverables and update merchant activities within internal CRM systems. • Identify, prospect and close new merchants; and • Provide feedback on local trends including competitor insights, customer needs, sales and lead information and product and marketing requirements.

• Partnered with WorldPay to establish a payment solution for the Rakuten website. • Handled various types of customer service enquiries (via phone, email and social media). • Developed customer service procedures, service/returns policies and standards for the B2C business. • Managed and expanded Cross Border Trading for Rakuten Asia in the Asia-Pacific region (Australia, Brunei, Hong Kong, Indonesia, Malaysia & Singapore). • Fraud detection and prevention. • Presented weekly customer service analysis reports to the CEO and senior management. • Project managed with the Development Unit and Helpdesk engineers in Japan with coding and website issues using Atlassian. • Conducted meetings with domestic and overseas logistics partners; and • Trained and supervised a small team of customer service consultants both in the Philippines and Singapore.

• Devised monthly e-Commerce sales plans and marketing strategies for implementing promotional activities. • Regularly liaised with both Australian and international clients (New Zealand, China, Dubai and Vietnam). • Stock management for internal and client requirements. • Provided product and sales support for Account Managers, Business Development Managers, key stakeholders and senior management; and • Drove seasonal marketing promotions and strategies (eDMs).

• Provided product support for customers in whitegoods and small consumer electronics. • Liaised with key clients (Harvey Norman, Bing Lee, Dick Smith), service agents and clients in arranging service calls for repairs to various whitegoods. • Administrative duties: updated database for the service department, processed serviced electronics. • Resolved disputes between service department and consumers; and • Handled service enquiries for AKAI air conditioners and refrigerators in Australia.

Malaysian Students Organisation (UNSW) – Honorary Secretary (2003), Internal Secretary (2002), Social Director (2001)