Hassan Nawaz

IT Support Engineer @ NAS Deals Private Limited

About

Dedicated IT Engineer with expertise in endpoint management, cloud computing, and IT support. Skilled in Microsoft Intune, Azure Active Directory, and Azure Cloud services, I help organizations manage devices, deploy applications, and maintain secure, efficient infrastructures. With solid experience in troubleshooting, system administration, and team leadership, I bring both technical know-how and problem-solving skills to ensure smooth IT operations. I thrive in dynamic environments, embrace new challenges, and am committed to continuous learning and innovation. 🤝 Let’s connect and collaborate – I value building meaningful professional relationships, sharing knowledge with friends and colleagues, and exploring growth opportunities together.

Country

Germany

City

Hannover

Industry

Computer Software

Skill

Virtual Private Network (VPN), Security Operations, Documentaries, Information Technology Infrastructure, Microsoft Azure & Intune, Enterprise Resource Planning (ERP), Manual Testing, Product Planning, Task Management, Functional Requirements, Test Planning, Test Cases, Asset Management, Remote User Support, Technical Support, Help Desk Support, Office 365, Project Planning, Troubleshooting, Active Directory

Experience

IT Support Engineer

NAS Deals Private Limited

2022-1 - Present · 4 yrs 9 mos

• Diagnosing and resolving hardware, software, and network issues. • Collaborated closely with team members on project planning and execution, contributing to a 15% increase in workflow efficiency. • Managing and maintaining operating systems. • Executing test cases, logging defects, and collaborating with end users. • Focus reducing defect rates, improving test coverage, and accelerating release cycles. • Strong ability to provide technical support to end-users via phone, email, or in-person. • Proficient in using remote desktop tools like TeamViewer, Anydesk, or Remote Desktop Connection.

IT Support Engineer

Mamnoon for Communication and Information Technology

2020-4 - 2021-8 · 1 yr 5 mos

Riyadh, Saudi Arabia

• Specify customer needs based on the specification of the project and single-line diagram. • Provide technical support to end-users via phone, email, or in-person. • Install, support, and maintain hardware and software IT infrastructure. • Drafting, reviewing, and managing contracts to ensure compliance and mitigate risk. • Consulting services for employees/departments on IT issues. • Upgrade, support, and troubleshoot iOS, Android applications, XP.