Jainish Shah

- Act as the primary bridge between client, project stakeholders and engineering teams in a SAFe environment, enabling seamless requirement translation and cross-team alignment across 10+ teams. - Facilitate PI Planning, backlog refinement, and Iteration Planning Meetings (IPMs), maintaining zero "To Do" cards at sprint closure across 8+ consecutive sprints; improving planning accuracy and team commitment. - Lead multiple feature tracks as a topic driver, coordinating 10+ cross-functional teams, proactively identifying risks, and ensuring visibility into downstream system impacts. - Drive program execution by managing dependencies, monitoring delivery progress, and escalating blockers early, helping teams stay on track and minimizing delivery delays. - Build and enhance product metrics dashboards, enabling leadership with actionable insights for product and delivery decision-making. - Coach teams on estimation techniques, Agile ways of working, and Jira best practices, improving sprint predictability and reducing delivery spillovers. - Break down complex business requirements into granular user stories and acceptance criteria, enabling faster development cycles and improving implementation clarity. - Analyze sprint performance and velocity trends while leading backlog refinement and estimation sessions to improve capacity planning and support continuous delivery.

- Mapped end-to-end As-Is workflows and authored PRDs for the Doctor Portal revamp, enabling a structured redesign of the sales representative journey and improving workflow clarity. - Created user manuals for doctors and health advisors to drive smooth adoption of the single-call transfer process, reducing onboarding friction and improving operational readiness. - Led product discovery for the Assisted Commerce journey by consolidating inputs from consumers, operations, and technology teams, translating insights into FRDs for personalized experiences across first-time and repeat consumers. - Delivered PDF upload capability, enabling users to seamlessly share prescriptions within the app and reducing manual intervention across the order workflow. - Facilitated Sprint Planning and mid-sprint review sessions, driving delivery alignment and maintaining a consistent execution cadence across cross-functional teams.

- Spearheaded development of an AI/ML-powered Rental Forecasting MVP by partnering with research analysts, ML engineers, and business stakeholders to identify high-impact variables and support data-driven decision-making. - Drove discovery and authored PRDs, user flows, and backlog artifacts for 20+ legacy SharePoint modules, enabling seamless decommissioning and modernization of legacy systems, reducing technical debt and compliance risk. - Led the development of a CMS-based, mobile-responsive property listing website, centralizing asset portfolios and eliminating dependency on 150+ PPTs/PDFs; reducing reporting overhead and improving portfolio accessibility for asset managers. - Directed delivery of 10+ product enhancements using SEO and user-focused improvements, increasing website traffic by 70%+. - Facilitated 20+ Design Thinking workshops and stakeholder interviews, uncovering user pain points and translating insights into actionable product requirements and journey maps. - Conducted buy-vs-build evaluations and managed end-to-end RFP processes, helping business teams identify solutions aligned with product and financial goals. - Partnered with US and UK teams to lead enterprise platform migration from on-premise to cloud architecture, improving scalability, data consistency, and cross-regional accessibility. - Coordinated implementation of Yardi P2P workflows, contributing to a 60% reduction in payment processing time and improving operational efficiency for the Accounts Payable team. - Accelerated Agile transformation by coaching teams on estimation practices, Agile ways of working, and effective Jira usage; increasing Jira adoption by 50%+ and driving the shift from a project-based to a product-first mindset. - Awarded Star of the Quarter (Q4 2022 & Q4 2023) for sustained cross-functional impact and product delivery excellence.

- Collaborated closely with tech, UX, and customer support teams to optimize the shipment tracking and proof of delivery modules of a B2B supply chain transformation product. - Conducted thorough analysis and identified pain points in the existing modules, leading to targeted improvements that enhanced overall product functionality and customer experience. - Aligned cross-functional teams to collaboratively develop and enhance product features based on customer requests, ensuring alignment with customer requirements and feedback. - Worked hand-in-hand with the founder to create and execute a comprehensive product roadmap, providing a clear vision for product development and market success. - Demonstrated effective leadership by leading the prioritization of the product backlog and sprint planning process, resulting in timely and efficient product releases. - Conducted client visits (Gemba) to gain a deep understanding of their processes, identifying areas for improvement, and driving data-driven decisions to optimize the product's value and customer satisfaction. - Maintained detailed documentation of feature requests and provided regular updates to stakeholders on progress and priorities, fostering transparency and alignment across the organization

- Collaborated with leadership to develop dashboards and internal applications, meeting business requirements for data-driven decision-making. - Conducted weekly meetings with business analysts to track product backlog progress and review change requests. - Analyzed feasibility of changes and provided UAT sign-offs after testing new features. - Gathered and visualized data for strategic decisions, reporting key revenue trends to the CEO. - Assisted in driving strategic growth initiatives and participated in strategic reviews. - Created compelling case studies in collaboration with marketing and project leads. - Led the successful launch of a sales education video repository. - Conducted competition analysis and market research to stay informed on industry trends. - Conceptualized and prioritized interactive sales and delivery performance dashboards. - Optimized user experience in internal applications through feedback sessions. - Received recognition from the CEO for exceptional performance, including an iAppreciate Card, for compiling strategic information with quick turnaround time.

Project 1 - Business Process Improvement - Streamlined budget consolidation and work plan generation by identifying pain points in the supply chain management team's manual process. - Designed and implemented automation using Excel Macros to optimize the entire process, enhancing efficiency and accuracy. Project 2 - Master Data Harmonization - Analyzed data from multiple sources, uncovering inconsistencies in the master data. - Updated and cleansed the master data with accurate and up-to-date information. - Provided practical recommendations for ongoing database harmonization, ensuring data integrity and consistency.

- Documented comprehensive product requirements and designed user journey maps, providing a clear project scope for stakeholders. - Collaborated closely with UX and development teams, translating ideas into a well-defined Minimum Viable Product (MVP). - Fostered cross-functional teamwork, facilitating efficient communication and seamless coordination throughout product development. - Elicited requirements, wrote user stories, and created user journey maps for a successful white-label app. - Worked collaboratively with the vendor's software development team to ensure adherence to specifications during app development. - Led testing efforts and provided valuable guidance to enhance the user experience.

Digital Transformation Project - Leading Bank - Developed responsive and authorable webpages for the bank's public portal using HTML, CSS, jQuery, and the Backbase framework. - Implemented SEO requirements and guided the team in writing SEO-friendly code to enhance the portal's visibility. - Led and mentored a team of 5 trainees in populating content for the newly developed website. TCS's Mobility Wing - Developed a Mobile App for a client using HTML, CSS, jQuery Mobile, and IBM MFP. - Coordinated with the testing team to resolve numerous UI defects, ensuring a smooth user experience. - Created a comprehensive User Manual for the Mobile App and played a pivotal role in publishing the app on Google Play Store and Apple Store. - Received "Best Team" and "On the Spot" awards for outstanding contributions.

- Managed clients' digital assets, ensuring their effective utilization and optimization. - Conducted diverse SEO activities, including Link Building, Keyword Optimization, and On-Page SEO, to boost clients' online visibility. - Created eye-catching infographics and images for social media campaigns to enhance brand engagement. - Utilized Google Analytics, Adwords, and Facebook Insights to generate comprehensive reports and analysis for clients, providing valuable insights for data-driven decision-making.

- Executed successful promotional campaigns to raise awareness of the Freecharge mobile app, driving app installations and user engagement. - Actively engaged with the target audience, guiding them in installing and effectively using the app. - Collaborated with college groups, distributing promo codes to maximize the reach and impact of the campaign.

- Won 2nd Prize at B-Plan Pitching Competition at BIMTECH, Noida - Finalist at B-Plan Pitching Competition at TAPMI, Manipal - Completed HUL's Speed Mentoring Workshop 2018 - Completed IIMB YLS Summit 2018

https://cs50.harvard.edu/certificates/40eee5e8-da22-404d-8979-d2b388311e5c