Tzemin Yeh

➤ Handling export and import shipments including researching rates, routing, or mode of transport for product shipments. ➤ Making arrangements for additional services such as storage or inland transportation and negotiating rates with carriers. ➤ Recommending shipping solution to minimize cost and transit time and supplying FCL/LCL rates to vendors and agents. ➤ Selecting shipment routes based on goods shipped, transit time, or security needs and completing export declarations. ➤ Communicating with Customs brokers and providing tariff code information and instructions for international shipments. ➤ Assisting customers with questions, requests, and shipment tracking and preparing invoices for freight transportation. ➤ Managing customer supply chain and logistics information within the company Transportation Management System. ➤ Coordinating with distribution facilities for relocation and transportation arrangements according to customer requests. ➤ Fostering and maintaining a relationship with assigned customers and utilizing a project-based delivery model. ➤ Monitoring load board/information flow and performing exception management activities for any pre-defined processes. ➤ Handling cross-functional responsibilities, facilitating customer calls and updates, and meeting operational metrics. ➤ Identifying process improvements and cost savings and recommending improved workflows and service delivery. ➤ Creating and maintaining customer and vendor files with required documents to support the delivery process. ➤ Overseeing tracking and routing of shipments from overseas and assisting customers with national requirements. ➤ Scheduling deliveries, resolving issues regarding charges on invoice, and clearly communicating with customers. ➤ Organizing and developing special projects, training staff, and working with team members to innovate ideas.

➤ Managed personalized projects to ensure project quality and meeting deadlines as well as handled product photo shoots. ➤ Oversaw bookkeeping, handled invoices and purchase orders, and provided customers with excellent, proactive service. ➤ Efficiently managed demanding sales pipeline and consistently exceeded sales quotas to average 100% to 175% of goal. ➤ Built and managed relationships to promote growth and buy-in while acting to satisfy customers' pressing needs. ➤ Prospected new sales opportunities, delivered engaging pitches and presentations, and closed key contract negotiations. ➤ Managed listing retention and drove partner participation expansion within high demand and compression periods. ➤ Oversaw key client accounts and strategically enhanced brand portfolio on behalf of a world leader in vacation rentals. ➤ Established performance goals in conjunction with partners, developed action plans, and secured commitments. ➤ Provided relevant data insights and superior consulting services to partners to drive goal achievement and meet targets. ➤ Drove content, rate and availability accuracy, and competitiveness on sites to maximize booking conversions. ➤ Kept informed of key national demand/supply indicators, economic data, market trends, and competitive information.

➤ Office Manager – JC Stones & Tiles, El Monte, CA – 01/2005 to 01/2009 ➤ Sales Representative – Livia Yin Insurance Agency, Monterey Park, CA – 08/2003 to 01/2005 ➤ Sales Representative – Kcal Insurance Agency, Hacienda Heights, CA – 12/2001 to 08/2003