Christopher Ford

• Cultivating customer loyalty, promoted repeat customers and improved sales did this by nurturing a caring and ongoing relationship with customers • Responding appropriately to customer requests for products, services and company information • Consulting with outside parties to resolve discrepancies and create effective solutions • Responsible for training and shadowing new hires to ensure candidates adhere to Allan’s Independent Grocer onboarding criteria – trained all new front-end hires for the past 4 years • Assisting customers with self-checkout stations when required

• Conducting department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandise • Overseeing stock management process, including receiving incoming merchandise, self-replenishment and shrinkage control • Responsible for opening and closing the Garden Centre while balancing cash drawers and preparing daily deposits • Training and supervising seasonal staff throughout the summer months • Assisting customer with purchases and orders of products, going above and beyond their expectations

• Listen attentively to customer needs to ensure a positive customer experience • Processing customer orders including entering orders in store software, providing order acknowledgement and tracking information • Achieved results with accuracy and precision in a fast pace environment • Responsible for handling transactions/cash payments and end of day/month reconciliation accounting • Responsible for making sure all funds on hand are accounted for and store is closed with the correct management of funds (opening/closing of store responsibilities) • Exceled in sales demonstrating it through consistently ranking first in sales of the week and donation events

• Managed and prioritized calendar scheduling and coordinated site visits • Documented, submitted, and reconciled expense reports for General Manager • Overseeing stock management process, including receiving incoming merchandise, self-replenishment and shrinkage control • Efficiently managed and promptly responded to all incoming enquiries/requests for information • Developed best practices to increase productivity and personal workflows to ensure quality and efficiency leading (ex. meet deadlines; be flexible in adjusting to changing work priorities)