tharrini raghupathy

Build strong relationships at the operation level through face-to-face, email and telephonic contact with clients Communicate effectively and proactively with client on both operational and strategic issues. Take complete ownership of the client’s project Present creative work to clients for approval or modification Research on competition of clients on a regular basis as well as staying up to date on industry level trends Drafting periodic reports for clients on a periodic basis to communicate strategy and monthly/weekly performance Work with agency colleagues to devise campaigns that meet the client's brief and budget Provide reports, ad hoc analysis and project plans to the client as required Maintain positive attitude and congenial disposition in the face of stressful circumstances

To proactively listen to inquiries/requests of employees, direct the request to relevant teams for their action. Follow-up with the customers & inform about completion of request and assure their satisfaction. Prepare telephone scripts to communicate with customers proficiently. Give instructions to executives to lessen the use of jargons / terminologies which will not please customer experience.

Proactively interact with existent clients at regular intervals in order to find out their experience with the brand and record genuine feedback to upgrade product quality & service and eventually enhance customer relationship Interact frequently with the sales force and operations team to identify and comprehend consumer demands therefore streamlining the product for improved business and profitability To source and identify potential/qualified leads by tele-calling the target audience & prospects Monitor phone calls & e-mail scripts addressed to the customers by operations executive based out of other cities / towns. Provide feedback to executive’s for improving their professional language Initiate discussions with the marketing director & provide suggestions for increasing the brand visibility in the market. Expand social marketing and community-relations efforts to establish a positive brand identity to the public

Secretary in Student Body Council Activities and Societies: Was involved in Student Cultural Committee Active participant in club activities such as Debate, Dancing, Elocution, Spelling Bee.

Activities and Societies: CAA, Editorial Team

Obtained degree in Bachelor's of Science with specialization in the field of Biotechnology. Passed out with honors in Botany & English. Secured First Class in DBA - Diploma in Business Administration, with specialization in Marketing. Activities and Societies: Member of Rotary Club Association. As a part of the club activity, visited several localities at Bangalore to create awareness about Global Warming and spread insights about Greenery & its importance.Joined and served as an Editor of the newsletter published by the college magazine committee.