Tharaka Rathnayake BCom
Area Sales Manager/ Customer Operations Manager @ Lanka Bell
About
Exceedingly charismatic & conscientious senior sales & customer operations management professional with 20+ years’ of expertise in assuming accountability for the oversight/ strategic direction/ performance of assigned branch to meet customer metrics & growth objectives, ensuring financial objectives are achieved aligning with company objectives, & executing dealer strategies to enhance sales/ revenue/ market share. In addition, astute in responsible for customer longevity/ retention/ incremental revenue & market growth, ensuring exceptional customer service to steer customer acquisition/ enhance loyalty, enhancing the visibility of the company in the marketplace & maximizing market share, serving as the primary liaison between the company/ customer/ dealers and driving sales & customer engagement & lead operational initiatives across a broad range of sales/ technical enablement activities.
Sri Lanka
Colombo
Telecommunications
Operations Management, Recruiting, Sales Management, Research, Service Operation, Product Marketing, Generally Accepted Accounting Principles (GAAP), Accounts Payable & Receivable, Technical Enablement, Retention Strategies, Management, Operational Strategy, Leadership, Profit & Loss Management, Productivity Improvement, Cost Management, Quality Control, Customer Relationship Management (CRM), Relationship Building, Training
Experience

Area Sales Manager/ Customer Operations Manager
Sri Lanka
Eminent Accomplishments ◉ 2013/ 14/ 15 - Nominated for ‘Manager of the Year’ award in 2 consecutive years. ◉ 2013/ 14/ 15 - Secured the ‘Service Excellence Award’ for the Manager Category in 2 consecutive years. ◉ 2013/ 14 - Bagged the ‘Most Outstanding Manager - National Sales’ award for the 2nd Quarter. ◉ 2011/ 12/ 13 - Awarded ‘Best Team Leader & Most Outstanding Sales Team’ for several months. ◉ 2007/ 08 - Secured the ‘Service Excellence Award’ for the Manager Category. ◉ 2007 - Till Date, Achieved the ‘Head Count Target’ with the best percentage. JD ◉ Implement/ maintain robust, efficient Branch & Dealer network operations to ensure business/ financial objectives are met. ◉ Research/ analyze competitor, industry, consumer trends & alter sales/ customer operational strategies to address the present market condition. ◉ Driving the KPIs & monitoring the entire branch operation, encompassing the sales, customer care, walk-in customer sales, cash management, support service operation, stocks/ inventory & administration. ◉ Manage the sales territory ensuring the business is developed & budgeted sales/ profit objectives are achieved. ◉ Developing/ retaining the dealer sales channels in the entire region via effective planning. ◉ Analyze/ discern Dealer weaknesses & strengthens & implement remediating strategies to address weak areas. ◉ Contrive/ execute effective customer acquisition & retention strategies. ◉ Researching/ identifying potential business areas & execute sales campaigns to capture the market. ◉ Solve customer issues promptly & escalate intricate problems & deliver rectifications. ◉ Handle the Dealer displays, branding, stocks & branch recruitment. ◉ Prepping weekly/ monthly reports & execution status of business objectives to the Managing Director as a direct report to MD. ◉ Achieving of the SME retention revenue targets/ Usage targets/ Payments targets from the allocated retention base.

Accountant
Serandib Clothing Lanka (Pvt.) Ltd
Sri Lanka
◉ Prep financial reports, operating/ accounts payable & receivable statements & other periodic reports for Top Brass reviewing, analyzing & decision making. ◉ Ensure all reports & statements conform to generally accepted accounting principles/ company policies. ◉ Analyze/ reconcile expenditure & revenue accounts, including account transfers, financial transactions/ balances for accuracy, completeness & authorization. ◉ Preparing & submitting tax documents to related authorities. ◉ Assist with investment accounting, cash management, and revenue/ expense projections. ◉ Create/ maintain diverse financial databases, file systems, correspondence and ledger records.

Accounts Trainee
Ceylinco Tax & Financial Consultants (Pvt.) Ltt
Sri Lanka

Bank Assistant
RDB
Sri Lanka
Education
Tharaka Rathnayake BCom's Contact Information
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