Thao Dang Phuong

- Created and executed strategic sales plans that expanded our customer base and extended our global reach. - Met with potential clients from foreign countries and established long-lasting relationships with 30 new accounts - Recruited salespeople and account executives, set objectives, trained and coached, and monitored performance ensuring assigned tasks and responsibilities were fulfilled. - Established policies, procedures, and rules for the department as well as the company as a whole. - Led the sales team to ensure company quotas and standards were met by holding daily check-ins with the team to set objectives for the day and monitor progress regularly. Sales KPIs increased by 900% after 14 months. - Oversaw the executive team's performance and made sure all procedures were followed. - Managed month-end and year-end close processes.

- Fast track promotion from Account Executive to Account Manager after one year - Acted as the liaison between the company and its foreign clients - Built and strengthened client relationships to achieve long-term partnerships with 15+ overseas accounts - Worked with sales and other internal teams to develop strategic marketing plans and ensure KPIs were being met - Developed a thorough understanding of our products and service offerings to better upsell and cross-sell to clients - Helped the company's subsidiaries in communications and negotiations with international clients and partners - Conducted market research for new projects and business venture ideas

- Prepared course materials and designed lessons that especially covered written aspects of the English language. - Kept track of student progress and customized individualized plans for students with special requirements. - Assessed student progress and wrote reports - Collaborated with educational staff to provide a positive learning experience to students

- Assisted foreign teachers with lesson preparation by getting materials ready and setting up equipment. - Helped students further understand the lesson during class by further explaining or translating what was being taught by the foreign teacher. - Documented student progress and communicated with parents to keep them informed. - Collaborated with teachers to recognize the issues the students were facing and recommend solutions. - Ensured the classroom environment was best for learning.