thao nguyen

senior operations analyst

About

Being a progressive, analytical and conscientious person with good team-working and logical thinking ability, I would like to obtain a position with challenging environment where my knowledge and experience can be shared and enriched. My goal is to understand organization and be a key person that involves in enhancement of the processes and methods to meet analysis requirements of company.

Country

united states

City

new almaden

Industry

banking

Skill

analysis, financial risk, process improvement, analytical skills, data analysis, microsoft office, communication, banking, financial analysis, risk management, team building, teamwork, consulting, microsoft sql server

Experience

intern as consultant

sacombank

2012-2 - 2012-5 · 4 mos

Customer care and development - Assisted customers in completing procedures and reported customers’ feedback.

senior operations analyst

hd saison

2012-8 - Present · 14 yrs 2 mos

* The company specializes in supplying financial services * Coordination Department * Data Mining and Analysis * Use SQL Server for Data mining * Coordinate with Risk department and Operations department (Collection & Credit Underwriting department) to identifying patterns in data and suggesting process improvement according to analysis in order to make operation activities more efficient and its cost under control. * Calculate KPIs and bonus and follow-up collection costs. * Designing and creating daily, weekly and monthly operational reports by collecting data from diverse sources. * Participating in preparing recurrent monthly indicators, analysis of activity, committees and dashboard.

Education

banking university

banking

2011-1 - 2011-1 · 1 mo

ho chi minh open university

banking

Open University - Scholarship for excellent students in 2008, 2009, 2010, 2011. Open University – Enhancement Program – scholarship for “Top-ten students of the class" in 2008, 2009, 2010, 2011.