jessica than

* Work directly with the Brand Manager to ensure merchandise flow is being executed and the stock room is up to Standards of Operations, leading to desired outcomes in Workforce Management and Performance Management. * Identifying and leveraging operational policies and procedures for the stores organization, including identifying key metrics to link operational improvements to financial performance. * Ownership of a unique Division of Responsibility: managing the backroom processes and reducing shrink for audits. * Recruiting and training new associates; hands on and coaching to build customer service skills.

Driving the flow through the hospital by coordinating the care of clients and maximizing the productivity of the veterinary team: completing the required documentation, entering all information and history, client verification, scheduling, reception, billing processes and payment collection. Client Service Coordinators (CSC) are Banfield's public relations ambassadors, providing clients with the first and last impression of the practice and actively recruiting new clients by promoting hospital services.

Responsible for applying and implementing daily standards of operation for small hospital/private practice. Oversee all front-end services: reception, scheduling, end of day batch processes, answering calls and taking messages, and regulating the flow of clients through the hospital. Overseeing referrals, client care, assisting in whole hospital oversight, and managing 4 client service representatives (receptionists). In charge of marketing tools, and generating new clients for our hospital to build revenue and maintaining our referring doctors.