Thanisa H.

- Awarded “Team Badge: Always be activating” for achieving the highest % conversion. - Executing an outbound calling strategy and pro-active consultative approach, leading to a close rate of 227% quota achievement for the India market in 2021 and 159% for the Thailand and Laos market in 2022. - Pitching and selling programs and projects with over 750 cases each quarter. - Working closely with high-growth supply partners to identify potential for revenue growth and to maximize values. - Negotiating with partners to maximize an organization's profits and create win-win relationships. - Engaging in market research and penetrating new segments through the use of CRM platforms lead to new opportunities in BAU. Additional Roles: - The Wellness Ambassador - Buddy: Interviewing candidates, Training and mentoring new joiners on selling strategies, data analysis, advanced product knowledge, and improving their performances through weekly training sessions and one-on-one advising. Awards and Badges by the management team and team leaders: - Always Be Activating: Highest Conversion % and Social Butterfly in Q3 2022 - Cheerleader in Q2 2022 - Always Be Activating: Highest Conversion % in Q4 2021 - PD Bootcamp Graduate in Q3 2021

- Successfully conducted the preparation and the processing of filing tax returns for thousands of ex-pats with 100% accuracy under a limited time. - Answered inquiries about tax filing, tax allowances and deductions, and salaries. - Coordinated with Thai authorities (e.g. Revenue Department and Social Security Office). - Created the tax filing tutorial guides via Articulate 360. - Organized project of data retention.

• Business Development tasks - Brought in more than $700,000 worth to the company with sales and marketing strategy with less than 9 months. - Reached out new and prospect participants to establish rapport and arrange meetings. - Maintained relationships with participants by mailing, making phone calls, and providing support and guidance. - Performed program planning, analysis, and reporting for management. • Consultative tasks - Evaluated English levels of participants, interviewed, and understood their requirements and recommended an appropriate job. - Provided training to help participants improve their English skills. - Assisted and guided participants in preparing for the U.S. J-1 visa interviews. • Digital Marketing tasks - Leveraged and executed digital marketing on social media, including Facebook, WordPress, and Line Official Account. - Developed engaging online content, including videos, posts and blogs; monitored and analyzed content success. - Contacted the third party graphic web designer to create unique and engaging content. - Managed email and social media marketing campaigns. - Designed marketing materials such as promotional posters and banners. • Customer Service tasks - Delivered excellent customer service, managed the needs of participants and handled complaints in a courteous manner through various communication channels (face-to-face, phone and email). • Administrative and Ad hoc Tasks - Wrote official correspondences and coordinated with the Thai government agencies and the U.S. Embassy. - Managed participants’ information and documents for interviewing the U.S. J-1 visas. - Collaborated with the U.S. sponsors to complete participants' documents. - Ensured office supplies are maintained, including checking inventory, working with vendors to ensure adequate levels of necessary supplies at all times, and renewing lease agreement. - Conducted the process of the withholding tax transaction. - Issued invoices and receipts.

- Increased sales during the summer by promoting and advertising special deals. - Responded to guest inquiries and requests in a timely, friendly, and efficient manner. - Counted money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change. - Resolved customer complaints, guided them, and provided relevant information. - Issued change, receipts, refunds, or tickets. - Prepared ingredients and cooked food.

- Conducted research regarding the 20-year Development Plan for Bangkok Metropolis. - Translated government correspondences from English to Thai and Thai to English. - Organized meetings which were hosted by the International Affairs Office (IAO). - Organized files and records in order to remain updated and easily accessible. - Answered the phone to take messages or redirect calls to appropriate departments. - Studied planning the International Affairs Office's strategy.

CORe (Credential of Readiness) is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is comprised of three courses—Business Analytics, Economics for Managers, and Financial Accounting—developed by leading Harvard Business School faculty and delivered in an active learning environment based on the HBS signature case-based learning model.