Thanh La Thi Ngoc

- Led 4 teams (Talent Acquisition, L&D, Engagement, Culture) with 15 members, driving HR sustainability for the branch. - Served as the Lead for biannual functional planning, ensuring alignment, execution, and review of HR strategy. - Strengthened Membership Experience Product (MXP) with 6-month improvements: Effectiveness +4.17%, Implementation +0.92%, Leadership Promoter Score +11.6%, NPS for AIESEC +11.8%. - Built performance dashboards, launched monthly training & education cycles, enhancing internal capability and member growth. - Coached cross-functional leaders to elevate leadership experience and maintain organizational health.

- Analyzed Membership Engagement Survey data to produce comprehensive monthly reports, identifying trends and opportunities for membership growth within the local chapter. - Organized and hosted Team Leaders Commission meetings, delivering targeted training and fostering a supportive environment for team leaders. - Conducted regular calibration meetings with 14 leaders to evaluate leadership competencies, assess team performance, and provide actionable recommendations. - Created and distributed essential toolkits and resources to equip community group leaders with the necessary tools to excel in their roles.

- Led a team of two members to ensure the good experience of customers during their 6-week exchange duration with Global Volunteer program. - Collaborated with AIESEC entities in other nations via text, email, and virtual meetings to deliver Implemented a buddy system to enhance customer experience by responding to feedback and providing support during the pre-arrival period. * After 6 months of operation: - Achieve 80% GvA in converting customers from signing the contract to completing all necessary legal documents and processes for travel to the host country. - Achieved 100% GvA in customer satisfaction, with all participants confirming they received a good experience that met the qualified exchange standards set by Global Volunteer.

- Conducted B2C sales activities, including phone calls, emails, consultancy meetings with targeting customers within the specific market * After 6 months of operation: - Achieve 66,7% GvA in numbers of converting LEAD to customers who are already signed the contract to join Global Volunteer