Thamrat Ibrahim

• Identify, prospect, and onboard new SME clients by offering tailored banking solutions that support their business growth. • Maintain strong, ongoing relationships with existing SME customers and ensuring high services quality. • Support credit applications by collecting required information, conducting preliminary financial analysis, and ensuring credit proposals meet internal risk and governance standard. • Promote and sell the bank’s full suite of products including loans, trade finance, deposits, insurance and digital channels. • Provide professional financial advice to SME’s on banking products, working capital optimization, risk mitigation, and business expansion strategies.

-Manage and grow a portfolio of SME clients through tailored banking solutions. -Drive acquisition and retention through cross-selling, upselling, and business development. -Support credit risk processes by preparing credit proposals and ensuring full KYC/AML compliance. -Monitor loan performance, deposits, and portfolio quality to sustain asset health. -Resolve client issues swiftly to ensure exceptional customer satisfaction. -Deliver regular performance and financial reports to management. -Execute SME banking strategies to grow sales, revenue, and client experience.

-Processed daily TISS/EFT transactions and resolved failed payment issues with intermediary banks. -Supported branches and clients with transaction queries and system reconciliations. -Ensured compliance with internal controls and regulatory standards. -Strengthened transaction accuracy by clearing outstanding internal entries. -Enforced customer protection policies and responded promptly to client complaints.

-Assisted clients with account opening, loan documentation, and product advisory. -Drove new customer acquisition through targeted promotions and relationship building. -Prepared basic credit appraisals and supported loan processing teams. -Collaborated with the Business Banking and Customer Experience units to enhance service quality.

-Conducted daily bank reconciliations and maintained accurate financial records. -Supported sales and marketing strategies to improve product visibility. -Engaged clients, promoted products, and resolved customer inquiries. -Strengthened the organization’s customer service experience through active problem-solving.