Thamina Nowrose

• Meet or exceed established store sales and performance goals daily • Model sales performance for retail associates • Coach employees, ensuring that all associates are fully trained on product knowledge • Drives profitable sales and meets or exceeds store financial plans through leading the store team to deliver on KPI goals (Conversion, Units Per Transaction and Sales Per Hour). • Analyzes financial reports and makes adjustments to the business to increase sales and drive profitability. • Contributes to expense control in relation to stores P&L. Delivers results through managing payroll and controllable expenses. • Assists in creating, communicating and holding team members accountable to individual sales goals. • Recruits, interviews and makes hiring, pay and termination decisions for all levels of store personnel including members of store management. • Coaches and develops staff to increase their knowledge and skill sets, providing opportunities for continued development and growth within the organization • Assists in creation of succession plans by hiring, developing and retaining top talent. • Plans payroll/scheduling based on store traffic to ensure the store is properly staffed to assist customers • Creates a high energy, compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates. • Achieves payroll plan through creating and overseeing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales.

• A proven top performer who exceeded sales goals by 19.3% for Quarter 3. • Responsible for HR, Operation and Loss Prevention of the store. • Assisting with the day-to-day efficient operation of the HR office; maintaining employee files and the HR filing system. • Recruiting and staffing logistics; performance management and improvement tracking systems. • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning. • Analyzing sales figures and forecasting future sales volumes to maximize profits. • Set policies in the workplace to ensure effective implementation and adherence among each and every employee in the organization • Oversee overall financial management, planning, systems and controls. • Participate in the store’s loss prevention and safety programs. • Conduct routine inspections of the facility to maintain physical security and protection of assets. • Participate in the training of new hire associates in matters of loss prevention. • Conduct daily, weekly and monthly store audits.

• A proven top performer who exceeded sales goal by 30% in 2006. • Maintain and restock inventory for John Hardy. • Placed orders to restock merchandise in partnership with the buying organization. • Managed reports, email, inventory, and maintained clientele book and records. • Set-up trunk shows and attended clinics for new incoming fashion lines for product knowledge. • Worked the buying office for customer's order to ensure client satisfaction. • Scheduled private shopping appointments with high-end customers. • Assisted customer with their inquiries via telephone.