Thalita Faria

My role is find a way to help expand the business to Mexico

My role was to identify opportunities and weaknesses in executing the business expansion strategy for Argentina. In addition, I was also responsible for the maintenance and evolution of the integrations of marketplaces that operate globally, such as Amazon and Wish. My activities included: prioritizing business demands, aligning tactical and operational actions to execute the strategy, keeping stakeholders aligned on the team's deliverables, and working together with the development team to understand problems and find the betters solutions.

My main activity was to validate the problem prioritized by the Product Owner and propose a solution together with the development team

I was in charge of comprehend client problems and to show possible solutions together a group of people (developers, QA's). We built a big solution to a great school in Brazil with more than 2 billion students. My job was to understand, bring and create stories and pass the status reports to clients. I used Azure DevOps to stories and manage the board, figma to build prototype

Coordination of the institution's administrative team, purchasing, and inventory management. Fixed asset management, monitoring of outsourced services and building maintenance, as well as administrative support for internal events. Joint coordination of the process mapping project and internal improvements

Participation in strategic actions, implementation planning and monitoring, customer relationship, monitoring of deliveries and development performance, support and implementation. Support in prioritizing activities, defining the scope of projects, supporting the assessment of the technical feasibility of opportunities captured by the salesperson.

Analysis and gathering of requirements, relationship with stakeholders, documentation and monitoring of the development and delivery of the solution. Monitoring and analysis of support indicators and non-conformities, being a member of the quality committee considering NBR:ISO 9001:2008 certification.

Functional testing, monitoring of system implementation, and support calls. Support in the implementation of the User Support team, participation in the NBR:ISO 9001:2008 implementation process in the definition, monitoring, and documentation of processes as a member of the quality committee.

Customer service, validation of problems and referral to the technical area, follow-up of calls, providing training, and participation in the system implementation, creation, and update of manual.