Thajudheen TV,PMP®

• Manage end-to-end ELV and security system projects, including Access Control, CCTV, Gate Barriers, Intruder Alarm Systems, AV, and other ELV solutions. • Lead project planning, scheduling, budgeting, and execution, ensuring timely delivery and adherence to scope and quality standards. • Conduct kickoff meetings, progress reviews, and client/vendor coordination to maintain transparency and project alignment. • Ensure ADMCC compliance, SLA adherence, AMC/DLP management, and proper documentation for project handover. • Optimize resource allocation, staffing, and multi-project coordination across concurrent ELV deployments. • Perform cost analysis, identify savings opportunities, and monitor project KPIs to drive efficiency and performance.

• Led PAN India projects in electronic banking and ELV services, including ATM machines, passbook printers, e-surveillance systems, and merchant acquiring solutions. • Oversaw SLA compliance, service delivery, account management, cash management, and data analytics, ensuring operations met defined TAT and quality standards. • Managed vendor resources, field operations, and process optimization, driving operational efficiency and business growth. • Collaborated with internal teams and external stakeholders, building strong relationships to implement business projects successfully. • Directed HR management, talent acquisition, and workforce development, ensuring nationwide selection and training of candidates. • Implemented data-driven operational strategies for improved service delivery, monitoring KPIs and compliance metrics. • Streamlined multi-project coordination, resource allocation, and operational planning, enhancing overall project performance and customer satisfaction.

• Led a regional team of service professionals, ensuring high-quality project delivery while maintaining strong client relationships and exceeding service expectations. • Managed end-to-end FinTech projects, including ATM, cash recyclers, kiosks, and e-surveillance deployments, from planning to handover. • Defined and achieved service delivery objectives by implementing SLAs, monitoring KPIs, identifying process improvements, and optimizing resource allocation and budgets. • Ensured compliance with company standards and industry regulations, aligning operations with business goals through collaboration with sales, marketing, and operations teams. • Provided regular performance insights and strategic updates to senior management, supporting data-driven decision-making and long-term planning. • Coordinated multi-project execution, client onboarding, and vendor management to ensure seamless project delivery across regions.

• Managed a regional team of 20 customer service leaders and coached 80 staff members, ensuring consistent achievement of service goals and high customer satisfaction. • Oversaw branch office, counter, and warehouse operations, optimizing processes for cost-effectiveness and achieving 98.5% inventory accuracy during the annual audit. • Coordinated with multiple sales partners and stakeholders to handle large orders, resolve customer service issues, and identify new business opportunities. • Conducted team meetings, safety audits, and training programs to maintain operational compliance and employee performance. • Managed purchase orders, credits, and service delivery processes, ensuring alignment with company standards and SLA requirements. • Implemented process improvements, operational planning, and performance monitoring, contributing to streamlined workflows and enhanced service efficiency.

Managed nationwide ELV surveillance and banking automation projects including ATM, cash recyclers, kiosks, and CCTV systems. Led operations across 18 states, overseeing multi-regional project teams and service engineers. Managed 50+ enterprise banking clients, ensuring SLA compliance and service delivery excellence. Implemented performance monitoring systems, operational KPIs, and escalation management frameworks. Optimized manpower allocation and project scheduling for large-scale deployments. Improved operational processes and service quality, tripling B2B revenue growth.

• Proficient in providing technical support to customers, conducting equipment inspections, installing, servicing, and repairing of ATMs and security systems. • Followed up with the service coordinators for the timely issuance of AMC renewal offers to ensure seamless service continuity. • Conducted quality checks on electronic parts, performed equipment testing and analysis, and mentored junior engineers and technicians to enhance their skills and competencies in the field. • Maintained strong customer relations, trained branch managers in ATM operation, and effectively handled public relations.

• Managed and provided leadership to 10-20 maintenance technicians, offering guidance and technical support, while building a positive team culture. • Developed safety, maintenance, and training programs, and ensured adherence to the departmental Annual Operating Plan (budget). • Prepared training plans, coached technicians, and played a key role in the recruitment, hiring, and training of maintenance staff.

Supervised technical teams and coordinated workflows to meet service delivery targets & SLA. Conducted training and safety programs while supporting project implementation and process improvements.

Skilled in scientific instrument sales and technical support, specializing in refining and petrochemical industries and engaged in instrument trading with leading global brands ISL- FRANCE, HERZOG-GERMANY, ALCOR- USA, ANTEK-USA, PETROSPEC-USA), TAMSON-USA, GR scientific- UK, Zeltex-USA, LAWLER- USA, Koheler USA. • Collaborated with the sales team and provided technical support including product demonstrations, technical presentations and implemented sales strategies to achieve targets. • Played a key role in sales, commissioning, repairing, maintenance, and servicing of petroleum product analyzers, while troubleshooting technical issues. • Contributed to achieving service business revenue in the Middle East region, establishing long-term relationships with key customer accounts. • Introduced new products, focused on upgrading the technical skills of the Laboratory Product Group and ensured timely issuance of Annual Maintenance Contract (AMC) for seamless service.

• Provided technical sales support to the sales team, which included product demonstrations and technical presentations to customers, ensuring effective communication. • Installed, serviced, and repaired ATM machines, as well as performed installations of cameras, alarms, and low-voltage wiring. Conducted quality checks on electronic parts and addressed computer-related issues. • Trained branch managers in operating, troubleshooting, and maintaining ATMs. Demonstrated strong communication skills with customers from diverse cultures, showcasing self-motivation and confidence in making independent decisions.