Thais Suzuki

Experience Development | Support Operations | Fraud Prevention

iFood is one of the biggest food delivery company in the world. We are working to revolutionize the world of food for a more practical and enjoyable life. As a CX leader, my mission is to empower customer’s voice and promote best practices to develop our service.

Deliver organic food to people's homes in a practical and reliable way, collaborating with a healthier habit, increasing the consumption of fruits and vegetables and reconnect people and food. We believe that the consumption of organic foods, tied to our actions and values, will have an impact on the food chain, people's health, environment and on the economic and social development of the parties involved, especially of the producers that live of this activity. Through these 8 months we delivered more than 2 tons of organic food in Sao Paolo, helping 20 producers and their families to reach news clients with their food.

Movile is a mobile specialist in Latin America, being nominated one of the most innovative companies by Fast Company 2019. As the operation leader in Wavy (Movile’s B2B Solution Company), my role included to manage business development (partnerships & expansion), product marketing, business intelligence, content operation and media performance team's. We developed communications tools to support companies in their b2b strategies. As one of the pioneers of Chatbot’s development, we created support and communication strategies through Facebook Messenger and Whatsapp for companies.

Negotiate, manage, curate and operate the contents for mobile products, focusing in the PlayKids App and VAS (Value-Added Services) products for LATAM Telecom’s. Managing six collaborators, we created a synergy operation with Commercial, Product and IT team. Top partners: Disney LATAM, Thomson Reuters, Maurício de Sousa Produções, UFC and more.

Define the curator strategy aligned with Product Team and negotiate with Content Producers for Movile’s products, focused on PlayKids, a Kids application that became the number #1 APP for children in App Store all over the world. - License 70% of content of the first version of PlayKids in 2013. - Negotiate and manage the partnership with Mauricio de Sousa Produções, Zero Um, Universal, Nickelodeon, Cartoon Network and more.

Geekie is an Education Start up dedicated to personalize learning through technology. Geekie is pioneer in Brazil on using Adaptive Learning concept, through a Web Platform. In my Strategic Partnerships role I was responsible to present this solution to schools and companies creating an engaging comunity of teachers, students and school’s leaders. Geekie’s representantive and colaborator at Artemisia Social Startup Program 2012 Lecture - Campus Party 2013 Brazil Empreendedores pela Educação

As a member of Affiliate Sales team, I worked on the distribution of Nickelodeon, Vh1, Comedy Central, Nick Jr., Vh1 Mega Hits, Vh1 HD and Nickelodeon HD channels. Promote and incrementing subscribers through marketing actions in partnertship with TV operators (Sky, Net, Embratel, GVT, Oi TV and NeoTv) Develop strategies and content to engage the support and upselling operations.

The course approach how data is used to describe, explain, and predict customer behavior. The best practices for using this data to prescribe more effective business strategies and cases of companies who are currently using such data to meet (and shape) customer needs, and to increase their bottom line in the process.

http://pec.fgv.br/cursos/negociacao