Thaís Ribella

- Leading and mentoring 14 team members through training, performance evaluations, and daily support. - Coordinating large-scale events, including seamless arrival and departure processes for over 300 students and families. - Overseeing inventory, scheduling, and financial records to ensure operational efficiency and accuracy. - Resolving guest and student concerns with professionalism, empathy, and quick-thinking solutions. - Developing and enhancing training materials to foster team growth and knowledge-sharing. - Collaborating across departments such as Housekeeping, Maintenance, IT, Finance and Human Resources to maintain facility standards and ensure smooth, integrated service delivery. - Managing emergencies and crises with a calm, solution-oriented approach. - Preparing, executing, and being accountable for annual building operating budgets, including approving, maintaining, and controlling all operational revenues and expenses. - Ensuring accurate month-end reporting and adherence to accounts receivabl.e collection and control procedures. - Managing vendor and contractor communications, including scheduling, billing, and maintaining vendor relations. Adept at handling accounts payable invoices, petty cash, and ensuring timely and accurate completion of monthly and other financial reports - Coordinate maintenance schedule and assignments with Maintenance Services Representative - Maintaining a professional business relationship with Institutional contact and departments, ensuring relevant information is shared in a timely manner

I led the team of Residence Services Representatives at the Mohawk Residence & Conference Centre front desk and drove our culture through daily interactions with students and guests throughout all stages of their stay. Combining passion for hospitality and efficiency focus, I led mt team to ensure we exceeded the expectations of our residents and guests. My responsibilities and achievements include: - Managing and resolving guest and student complaints in a professional and courteous manner - Managing a team of 12 Residence Services Representatives by providing training and ongoing support for task completion - Maintaining inventories of room vacancies, upcoming reservations, and room assignments - Checking and approving financial records of daily transactions - Coordinating room status updates with Housekeeping and Sales to ensure up-to-date room availability and compliance of room service schedules - Organizing efficient arrival and departure events to ensure a seamless experience for over 300 students and families - Responsible for scheduling a team of 12 Residence Services Representatives - Organizing and rewriting training material for new team members, as well as leading training sessions to ensure team members follow company policies and improve efficiency and compliance.

I represent Campus Living Centre at the Mohawk Residence & Conference Centre front desk and drive our culture through daily interactions with students and guests throughout all stages of their stay. I have a passion for hospitality and, by providing courteous and professional customer service, I ensure we exceed the expectations of our Academic Year residents and our transient hotel guests over the summer. My responsibilities and achievements include: - Providing warm, engaging and personalized experiences for students and hotel guests - Responding to students and hotel guest requests and inquiries in a timely manner - Coordinating room status updates with Housekeeping and Sales to ensure up to date room availability and compliance of room service schedules - Maintaining inventories of room vacancies, upcoming reservations, and room assignments - Compiling and checking daily record sheets, guest and student accounts, and receipts - Managing and resolving all guest and student complaints in a professional and courteous manner - Processing reservations and inquiries delivered by telephone, mail, central reservation systems, and sales office - Participating in efficient pre-arrival, arrival, departure and overall experience for students and hotel guests - Receiving payments, presenting account statements, and maintain cash float and security of keys - Organizing and rewriting training material for new team members, as well as leading training sessions

I worked at Fido, a company focused on connecting Canadians to the things they love. By providing internet and wireless services to Hamiltonians daily, I used my customer service and communication skills, meeting consumers' needs and expectations in every interaction. - Guided customers through the purchase of mobile devices and wireless plans - Actively cross-sold products and services, engaging new customers and maintaining existing clients by emphasizing value and benefits - Resolved conflict or customer service issues in a positive manner, resulting in high levels of client satisfaction - Listened and identified customers' motivations, needs and expectations, offering tailored solutions that increase their satisfaction - Processed customers' payments and reviewed contracts, providing accurate information

I proudly worked as a law clerk for the Sao Paulo State Government in the County of Limeira, which was twice awarded the “Gold Seal of Efficiency” in 2016-2017 and 2018-2019 for high productivity. My focus was making the justice system accessible and efficient and guaranteeing people's fair and equitable treatment in court, by: - Answering the public’s inquiries, in person and virtually, providing prompt and courteous service - Reading, understanding, and typing complex legal documents, with speed and accuracy - Conducting training sessions of all team members and new interns - Supervising weekly virtual court hearings on Microsoft Teams - Representing my team in the “Office 365 Influencers”, using Microsoft Office tools to upgrade office efficiency - Acting as a substitute Coordinator for six years (2016-2021)

Excellent broad-based program that provides information and training in all sectors of tourism, including communication, business and industry-specific computer skills, Hotel Operations, Marketing, Financial Concepts, Human Resources, Tourism Sales, as well as specialized practical training in Sabre and Apollo Reservation Systems.

A quality control technician uses tools and methods associated with planning, development, and quality control, such as elaborating manuals, procedures, instructions, diagnostics, and reports, to bring innovation and improvements to companies. Oversees quality compliance and coordinates training to ensure organizational standards, using analytical and statistical tools. Identify real and potential nonconformities, possible causes, and preventive and corrective actions that can be taken.