Thais D.

• Interact with customers to provide and process information in response to inquiries and concerns about Acer products and services. • Answer all inbound technical support inquiries regarding customer's hardware and software issues. • Documents all inbound and outbound customer interactions. • Create and submit orders to resolve service related issues, and warranty driven replacements as needed. • Prepares technical writing to support the work instructions and manuals. • Redirect problems to appropriate resources.

• Created and managed our social media content calendar driving overall brand awareness and reaching more potential customers • Assisted with the creative development and execution of social media ad campaigns promoting upcoming events and bringing awareness to brand initiatives • Published projects on the website using WordPress • Customer Service via social media and email.

• Efficiently controlled the receipt and organization of export documents such as DE, DSE, and GTP. • Generated reports on cargo conditions and shipping information and registered transit completion. • Issued booking notes for numerous inbound shipments, assuring the highest levels of agility and data accuracy. • Guaranteed the smooth and successful integration of EDIs into local port system. • Partnered with operational teams to generate receipts for all shipping documents. • Built positive and trustworthy business relationships with freight forwarders and exporters, focused on successfully resolving any discrepancy or issue when needed. • Performed adjustments to booking information in internal systems when necessary.

• Managed administrative and customer support operations to guarantee they were executed efficiently and properly. • Analyzed incoming customer feedback and developed customer-oriented projects to improve internal processes and operations. • Updated daily inbound and outbound shipping schedules. • Communicated with clients and external stakeholders in a professional and attentive manner to obtain information and answer questions.

• Generated import control reports for clients, keeping them updated during all steps of import procedures. • Led the issuance and processing of invoices. • Conducted careful analyses on invoices, packing lists, and bills of lading. • Managed the scheduling and delivery of documents for container positions and transportation procedures. • Provided cordial and tactful support to external clients.