Thabani Sibisi

Sales Agent for multiple brands such as Budget Insurance, Dial Direct, Auto and General Insurance, and First for Women insurance Selling car insurance, home content, and portalable possessions to customers Always finished in top 5 or top 10 of every month on the leader board out of all 64 agents on the floor Highest finish was no.2 on the leaderboard in the month of September 2024. Always received great compliments from customers sent directly to managers. Always able to convert a lead and close from the first call.

Recruitment consultant for Lamplight campaign

Answer calls and reply to client emails on a daily basis. Maintain rental moderations, shapeless moderations, shaping listings and ensure they are in the correct suburbs. Answer 700+ inbound calls and respond to at least 156 tickets (with good ratings) under the 24 hour reply time rate. Load estate agency contracts, upload products for estate agents and assist with account managers and their clients with their needs and queries. Add discounts to products on agency contracts, remove and add other relevant products, assist EAPC clients and create journal entries. Solve Feed errors within agency and understand all the functionalities within the support and partner experience. Duplicate comparer. Create suburbs and virtual suburbs for the website and for our estate agents and private sellers to receive increased exposure. Load billboards and company logos for agents. Received an award for November 2020 for most answered calls (400) in that month Managing Agency Branding on the website Loading developments on the website for different estate agencies NB: Received the “Big Mover” award in this position for being proactive and taking on new challenges.