tess pacheco

Greeted and directed customers, answered customers' questions, answered the telephone, worked on various special event projects

* Held accountable for handling high volume of immigration case work various petition types * draft forms, letters, and affidavits related to all petitions * communicate regularly with clients regarding case processing issues * provide outstanding customer service to clients via phone and email * created various reports in INS Zoom for both the law firm and client

* Program Facilitator providing one-on-one and group led career guidance to job seekers with barriers to employment. Accomplishments: * Assisted in creating a career center and WIA program for Michael Chavez Center clients and the public * Organized and performed a month long workshop series and workbook covering various career development topics in both English and Spanish * Created an Environmental Policy for the office and received Green Business certification through the Bay Area Green Business Program. * Facilitated relationship with partners resulting in the first Spanish language Qualified Water Efficient Landscaper training in Contra Costa County * Authored grant resulting in 10 donated laptops * Created client intake form which streamlined data collection for over 600 clients organization-wide

* Interviewed Dominican clients in Spanish to gather biographical information; created financial and legal documents including loan repayment schedules and promissory notes; assisted loan officers in collecting loan repayments Accomplishments: * Developed ABC’s of Microfinance Plus publication informing the public about the definition of “microfinance plus” * Raised over $34,000 in interest free loans through the internet— the highest amount of all 15 interns * Created and implemented scheduling system to double intern efficiency

Facilitated inter-departmental communication, assisted in student-staff management, assisted fitness programs marketing, analyzed customer satisfaction, in charge of safety training for student-staff Accomplishments: Created customer service survey and performed statistical analysis for higher management

Assisted in assuring an exceptional quality of customer service, reconciled account receivable, made reservations, kept track of sales performance Accomplishments: Created a project and educated co-workers and account representatives on the sale of insurance options and increased overall sales by 2%. Received award for achieving monthly sales goal

Handled high volume of business immigration cases including H-1B, L-1, TN, and E visas, PERM Labor Cert, I-140, I-485, RFEs, audits and appeals. Initiated cases, gathered required information, prepared materials and tracked deadlines. Prepared internal and external client reports using INS Zoom database. Interviewed, trained and supervised entry level paralegals. Implemented PERM tracking system to ensure a caseload of approximately 100 PERM cases were on track and properly executed. Successfully transitioned the office from hard file based to paperless. Increased utilization of immigration software to better track important data and generate reports.

Garfinkel Immigration Law Firm is committed solely to the practice of immigration law. We pride ourselves on our profound understanding of U.S. immigration law, which is constantly evolving.Garfinkel Immigration's value is in its ability to make the immigration process as smooth as possible. Our lawyers and paralegals know U.S. immigration law. Steven H. Garfinkel is nationally-recognized by his peers and is a North Carolina Board Certified Specialist in U.S. immigration law. All of our attorneys have dedicated their careers to the practice. Our paralegals are seasoned professionals many having worked for Garfinkel Immigration Law Firm for many years or with previous U.S. immigration law firm.We represent clients around the U.S. and the world including one of the largest U.S. financial institutions, one of the largest Southeastern U.S. healthcare providers, one of the largest automobile parts manufacturers, multiple educational systems, colleges and universities, biotechnology companies and information technology providers.

Activities and Societies: Kiva Microfinance Club, Fair Trade Club