tessie dockery

tessie dockery

senior configuration analyst and release management

About

* Experience in administrative, payroll, and accounting principles and procedures * Demonstrated ability to take ownership and accountability * Flexible, team-oriented self-starter who can thrive in a startup environment * Utilize metrics and data information in decision making for clients, and drive success as demonstrated by NPS and retention * Strong organizational, analytical, and project management skills with the ability to effectively multi-task * Exceptional ability to solve complex issues or concerns * Ability to collaborate in a complex work environment with comfort, interfacing at all levels from internal employees to client companies 2018 Ceridian President's Circle Nominee for exemplifying customer focus, transparency, diligence, optimism, agility, and for being one of Ceridian's biggest assets.

Country

united states

City

canton

Industry

human resources

Skill

customer service, microsoft office, network security, information technology, computer hardware, information assurance, system administration, help desk support, technical support, windows, leadership, training, windows 7, troubleshooting, hardware, networking, administration, call centers, customer support, program management, human resources, microsoft word, network administration, licensed cosmetologist, database administration, operating systems, information security, computer maintenance, software installation, computer security, wireless networking, computer repair, it operations, it management, team building, project management, veterans, beauty industry, cosmetology, salon, adp payroll, payroll processing, payroll taxes, military experience, business management, configuration management, sql, software as a service

Experience

aaron's tech

senior configuration analyst and release management

aaron's tech

2020-9 - Present · 6 yrs 1 mo
ceridian

customer support technical pod lead and manager

ceridian

2018-9 - Present · 8 yrs 1 mo
ceridian

customer support technical specialist iii

ceridian

2016-11 - Present · 9 yrs 11 mos
savannah-chatham county public school system

administrative secretary

savannah-chatham county public school system

2014-8 - 2015-2 · 7 mos

* Provide administrative support within the organization to include secretarial tasks of a confidential nature * Produce letters, reports, memorandums via computer * Make photocopies, files, and distributes mail * Daily interacts with administrators, staff, parents, and students providing professional support with minimal supervision; Go-to person and single point of contact for all administrative tasks * Coordinate meetings

teletech

customer service representative

teletech

2013-10 - 2014-2 · 5 mos

* Filled out contract forms, determined charges for service requested, collected deposits, prepared change of address records and issued discontinuance orders, using computer * Reviewed and handled complaints concerning billing and service rendered * Possessed great reputation within the organization for dependability * Handled multiple tasks at once under pressure; Confident in making on-the-spot decisions

university of phoenix

full-time student

university of phoenix

2007-1 - 2013-11 · 6 yrs 11 mos

pursuing MBA/ Technology Management

us army

information systems operator

us army

2000-3 - 2002-3 · 2 yrs 1 mo

* Supervised, installed, operated and performed unit level maintenance on multi-functional/multi-user information processing systems, peripheral equipment, and associated devices in mobile and fixed facilities * Performed analyst and information assurance functions; constructed, edited, and tested computer system programs * Conducted data system studies and prepared documentation and specifications for proposals * Operated and performed Preventive Maintenance Checks and Services (PMCS) on assigned systems * Loaded peripheral equipment with selected materials, such as tapes and printer paper for operating runs * Observed peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage * Performed maintenance, programmed Windows 95, 98, 2000; Processed information, maintained network security; Transferred data between information processing systems, problem solved using structural design; Handled detailed complaints and classified information

adp

payroll svc representative ii

adp

2015-2 - 2016-11 · 1 yr 10 mos

We give companies of every size the tools to help their people thrive. From payroll, benefits and regulatory compliance to talent management and analytics, we help our clients succeed. As one of the world's largest and most experienced HR providers, ADP offers you recruit-to-retire services and solutions that help you build the team that will take you into the future. What we deliver isn't just a better HR system; it's a better workforce. ADP.com.

Education

thunderbolt elementary school

thunderbolt elementary school

university of phoenix

university of phoenix

university of phoenix

university of phoenix

fayetteville beauty college

fayetteville beauty college

hoke county high school

hoke county high school

army signal center

army signal center

information systems

2001-1 - 2001-1 · 1 mo
hoke county high school

hoke county high school

1995-1 - 1999-1 · 4 yrs 1 mo
syracuse university college of engineering and computer science

syracuse university college of engineering and computer science

management

2015-1 - 2015-1 · 1 mo

Studied/Completed course in preparation for CAPM certification

university of phoenix

university of phoenix

telecommunications

2008-1 - 2010-1 · 2 yrs 1 mo
university of phoenix

university of phoenix

2007-1 - 2008-1 · 1 yr 1 mo
university of phoenix

university of phoenix

business administration

2012-1 - 2013-1 · 1 yr 1 mo

tessie dockery's Contact Information

Email

******@***.com

Phone

(**) *** ****

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