terrance chaplin

it specialist

About

Experienced IT Specialist at USDA Forest Service

Country

united states

City

atlanta

Industry

information technology and services

Skill

active directory, troubleshooting, operating systems, software installation, hardware, networking, testing, microsoft exchange, system administration, customer service, network administration

Experience

system administrator and user support technician i

georgia department of agriculture

2006-10 - 2011-1 · 4 yrs 4 mos

* Provide installation, network access control and support (Level I, II, and III) throughout Georgia for over 700 employees by phone, email, Remote Desktop, or site visit. * Maintain network accounts by using Active Directory. * Research, document and report hardware/software failures to the appropriate vendor representative. * Install and thoroughly test system modifications provided by vendors or developed by others system programmers. * Upgrade end user microcomputer's hardware, operating systems and application software. * Maintain agency's inventory for accountability and document end user's problems using Help Star.

micro system support specialist

dekalb county department of family and children services

2003-3 - 2006-9 · 3 yrs 7 mos

* Provided quality customer service, support and technical assistance OIT Region Technicians, Regional Operation Analysts and computer end users. * Provided installation, network access control and troubleshooting to LAN for micro-computers and support for over 600 employees. * Trained end users on GroupWise and Microsoft Office. * Service LAN, Mainframe, and backed up server daily. * Serve as Project Coordinator for agency's projects for quality assurance.

combat engineer tracked vehicle crewman

us army

1995-11 - 1997-2 · 1 yr 4 mos

* Combat Engineer Tracked Vehicle Crewman, 12F10 (E-3), 12B10 (E-4; Responsible for operation of various light and heavy engineer vehicles. * Armed, disarmed and installed anti-personnel and tank mines. * Prepared and installed priming and firing systems for demolition and explosives. * Performed daily maintenance, checks, and electrical repairs on vehicle. * Received awards and medals.

it specialist

us forest service

2010-11 - Present · 15 yrs 11 mos

* Provide level II computer desktop services and customer support for 30,000 end * users. * Research, evaluate, and provide feedback on problematic trends and patterns. * Install, configure, and test software on end user’s computers. * Work on various projects to help CIO reach its objectives. * Serve as liaison with vendors to resolve upgrade and maintenance problems. * System Administration * Provide support for Tivoli Server Manager Library including tape management. * Serve as liaison/vendor’s point of contact to resolve upgrade and maintenance * problems in the Region 8 Regional Office’s Data Center.