Terrance Ang

Automation Development & Support -Develop, maintain, and enhance UiPath automations across multiple Maxis business units -Perform production support: debugging, log review, incident investigation, and root-cause analysis -Collaborate with users to refine requirements, validate logic, and ensure process clarity -Manage change requests, enhancements, and continuous improvements for bot stability Infrastructure & Operations -Configure VMs and environment settings for new automation use cases -Handle URL whitelisting, credential management, and access provisioning -Conduct compliance checks, server housekeeping, log analysis, and system readiness assessment -Coordinate deployments across Dev, UAT, and Production Cross-System Exposure - Work with SAP, CRM platforms, Netcracker, and other enterprise applications to support end-to-end automations - Communicate updates, RCA findings, and resolutions to both business and technical teams Key Achievements -Improved overall bot reliability by reducing recurring failures by ~20% through proactive VM/server maintenance and early detection of environment issues -Delivered 15+ change requests and enhancements within tight timelines, ensuring process stability -Resolved recurring environment issues through cross-team coordination with infra and platform teams, reducing repeat incidents by ~30%

Developed UI components and front-end features for internal and client-facing web applications. Key Responsibilities : - Built responsive front-end applications using Angular, HTML5, CSS, and TypeScript. - Integrated applications with Firebase (Firestore CRUD operations, user authentication). - Deployed production applications to Firebase Hosting. - Used GitLab for version control and collaborative development. - Implemented UI enhancements and layout improvements based on user and business requirements. Key Achievements : - Delivered functional Angular modules that improved internal workflow usability. - Strengthened understanding of component-based architecture and front-end development lifecycle.

Supported logistics system development through requirement analysis, testing, and cross-team collaboration. Key Responsibilities : - Assisted engineers in prototype development and feasibility evaluation. - Participated in User Acceptance Testing (UAT) to ensure system quality and functional compliance. - Prepared product documentation including user stories, feature descriptions, and process flows. - Monitored product development progress and reported performance insights to stakeholders. - Conducted system and data analysis to identify optimization opportunities. - Performed root-cause analysis on system issues and proposed corrective actions. - Worked with Waterfall, Agile, and AIM methodologies across project cycles. - Provided production support and met SLA expectations for incident response and resolution. Key Achievements : - Recommended enhancements that improved logistics workflow efficiency and product usability. - Recognized for effective communication during feature rollouts and UAT sessions.

Supported system operations, prototyping, and testing in a Linux-based environment. Key Responsibilities : - Assisted in prototype development and early-stage system design activities. - Conducted UAT and documented issues for system improvement. - Identified performance gaps during testing and suggested enhancement recommendations. - Set up and managed LAMP servers in a Linux environment. Key Achievements : - Gained hands-on experience in system operations and infrastructure foundations. - Contributed to improved testing quality and system validation during development.