Teresa Lee

Generac is a S&P 500 industry leader in energy technology with a fast growing clean energy business of solar + storage products for homeowners. As the Product Manager of the homeowner mobile app, I set the vision and drive the product strategy with alignment with the business goals and customer needs. - Lead integration for new hardware launches: define app feature requirements for launch of new hardware products based on market research and customer feedback. Collaborate closely with cross-disciplinary teams to deliver features on-time for beta-testing with iterative improvements for market launch. - Drive feature improvements based on user feedback and competitive analysis to improve customer satisfaction and improved App Store rating by 2 stars. - Streamlined team processes and planning activities to achieve predictable velocity and accurate estimates for delivery

Central1 provides digital banking and payment products for 250+ credit unions, with 5 million+ members across Canada. I worked on strategic products including, Forge Retail Online Banking (digital transformation), Apple Pay, and Alexa Voice Banking. Responsibilities: • Managed multiple cross functional teams (frontend, backend, QA, UX, DevOps) of 10-18 members delivering multiple product roadmaps simultaneously, owning all Forge Online Banking feature on both web and mobile app channels • Contributed in roadmap development of new ideas, and presented concepts for approval to various stakeholders, including customers and management • Collaborated with other Product Owners to ensure alignment across related product & features, validating plans to align customer, program, and business goals • Engaged with end users both directly (face-to-face) and indirectly (user testing & data) to observe and understand end user • Scoped MVP for launch taking into account resource constraints and sustained development of the product • Effectively prioritize new features and product development based on competitive analysis, industry trends, customer feedback, and company vision • Serves as primary product expert for clients, sales, delivery, and as business expert for technical team

• Grew and mentored chapter from 5 to 10 Scrum Masters during high growth stage of program • Achieved savings of 800+ resource hours in one quarter by driving strategic initiatives to improve efficiencies across multiple program areas, such as implementation, release, QA, and reporting • Facilitated PI planning for 10 cross-dependent teams (200+ participants) using Scaled Agile, addressing key risks and dependencies leading to 10% more accurate delivery in one quarter • Pioneered first Demo Day to showcase new platform improving internal organizational buy-in with very positive executive leadership feedback on the event

• Supported team in development of Canada’s first Amazon Alexa voice banking skill by establishing external partnerships, collaborating with external and internal stakeholders and removing roadblocks to meet market sensitive timelines • Assumed extra responsibilities such as bug & feedback triaging, documentation and facilitating user testing sessions to ensure team’s success and for personal growth • Conducted QA and user testing sessions to support Product Owner and UX to prioritize product features • Applied Agile methods and processes to promote iterative development

• Managed Apple Pay integration project with complex third-party integrations, various external stakeholders, contractors to deliver on time and within $1M budget • Improved UAT experience by creating user-friendly testing guides resulting in 30% shorter implementation time for mobile app upgrade to 200+ credit unions • Effectively triaged bugs and product enhancement requests improving client satisfaction

QuickMobile is the global leader of mobile event apps for meetings and conferences, serving 50 of the Fortune 100 with an enterprise grade all-in-one mobile platform. • Delivered 300+ native iOS/Android/Blackberry/Mobile Web apps for Fortune 500 conferences, totalling 36,000+ downloads • Optimized PMO processes with migration from Excel to JIRA for task queues and integrated dashboard resulting in savings of 15% in administrative overhead hours • Maintained and updated specification document generator using Conga on Salesforce to automate the generation of initial specification documents, resulting in increased efficiency for the Project Management team • Developed team training program and provide on-boarding training and guidance to new Project Coordinators Key Responsibilities • Manage the delivery of mobile application to portfolio of global clients in various industries and budget range • Act as single point of contact for both client and internal development team, consisting of designers, developers, quality assurance, training and support • Identify client's business needs, scope requirements to gather development estimates, create specification document with timelines and schedule project resources, while identifying potential blockers and risks for mitigation • Managed third-party data integration using APIs and XML feeds • Participate in daily team scrum and weekly resource allocation planning • Consult clients on best practices for mobile application execution (from technical on-site requirements to app marketing), product knowledge and post-event analytics Notable Clients: Clinton Global Initiative, Jive Software, Banana Republic, Anheuser Busch, Ford Motors, T-Mobile, Fairmont Hotels, Best Western, First Republic Bank, Buffalo Wild Wings, Fidelity Investments

• Managed multiple clients at one time, and prioritized various requests for training, troubleshooting and software feature implementation of the ActiveNet system • Identified client's business needs and troubleshooted issues to provide optimal solutions and training plans for correct system configuration and best practice processes • Worked with developers and account managers on bugs, feature requests and contract related issues to ensure client satisfaction using JIRA and Oracle CRM • Created first ‘how-to’ process flow-chart for a main feature of the system aimed at end-users and received very positive feedback from new clients and consultants • Gained solid foundation of ActiveNet’s highly customizable software in less than the projected training time and receiving a 93% overall satisfaction rating from clients within four months

• Proposed and implemented changes to the structure of the campus tour presentation based on research and suggestions collected from one-on-one staff interviews, resulting in standardized and cohesive presentation • Developed and led training sessions for 25 new and continuing staff resulting in improved tour skills and knowledge and team camaraderie • Managed the planning and execution of Supertour, a university wide recruitment event reaching 180 prospective students and guests, and Tips & Tricks, an successful student involvement event with 560 interactions

• Created proposal for the implementation of Social Media best practices to Student Services, presented to directors for review • Conducted comprehensive research used for unit restructuring strategies • Designed the Student Central Facebook Fan Page Welcome image using Photoshop and image mapping

• Responded to a wide variety of inquiries regarding admissions, enrollment and IT assistance in person, by phone and email with critical thinking and a solutions-orientated attitude • Developed new training manual to assist training of future employees

• Assisted in planning & execution of campus-wide Supertour event for 171 prospective students, parents and guests and created attendance and feedback analysis reports for faculty and recruitment use. • Coordinated university campus tour program, from individual and group bookings and staff scheduling to data analysis and developing semester summary reports for strategic management use • Developed and implemented 3 promotion contests for the Student Central Facebook fan page, which helped increase fan interaction and the overall fan count from 960 to 1520, an increase of 37% in 5 months • Supported management and training of 20 student ambassadors and tour guides by updating training material and leading training session

• Recruited and directed team of seven members to organize and fundraise for anniversary celebration event attended by 45 members and alumni • Ensured project stayed on budget resulting in the most profitable event in the last 5 years • Created post-event report for Executive Board to ensure knowledge transfer of best practices, including budgets and communication plan

• Initiated the revival of the Communications department by recruiting and directing a team of eight members to improve internal communication, increase external visibility and improve university relations • Facilitated training sessions at the Western Regional Conference in Edmonton attended by 100 people from six universities

Manchester Leadership Award - Bronze Courses Taken: Operations Management, Supply Chain Management, Retail Marketing, International Marketing, Leadership