teresa messner

* Answer phone calls and direct calls to appropriate parties or take messages. * Conduct research, compile data, and prepare papers for consideration and presentation by executives. * Compile, transcribe, and distribute minutes of meetings. * Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution. * Perform general office duties, such as ordering supplies, maintaining records management database systems. * Open, sort, and distribute incoming correspondence, including faxes and email. * Prepare agendas and arranges catering for luncheons and meetings. * Manage and maintain owner's schedule.

* Ensure property is rented to the fullest capacity. * Fully informed of current rental rates, apartment sizes, locations and all amenities of property * Accurately complete lease forms and collect rental deposit. * Thorough knowledge of lease terms, specifications and all community policies. * Insure the model apartments and target apartments are ready for show. * Maintain work areas and office in clean and orderly manner. * Attend all required training. * Knowledgeable of current market conditions. * Develop and maintain an ongoing resident retention program under the direction of Community Manager. * Responsible for proper maintenance of all resident and property files. * Efficient and timely processing of all required administrative forms, reports and related information. * Courteous, efficient handling of resident service requests.

* Create customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries. * Provide support for new data products. * Deliver one-contact resolution of customer issues. * Demonstrate positive and cooperative behavior with customers and coworkers. * Appropriately disburse adjustments and credits. * Assist with escalated customer issues and concerns. * Utilize negotiation and problem solving skills to ensure customer retention and loyalty. * Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. * Check to ensure that appropriate changes were made to resolve customers' problems. * Determine charges for services requested, collect deposits or payments, or arrange for billing. * Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. * Solicit sales of new or additional services or products.