teresa mccoy

* Clone virtual machines in vSphere and configure according to specs * Manage & Maintain MS Windows 7/8/10 and Server 2008 R2, Windows 2012 R2 & Citrix environments * Utilize Solarwinds, Qfarm commands, wFetch, Splunk, vCOPS (vCenter Operations Manager), Citrix Director, Citrix Studio for XenApp and XenDesktop & VMware vSphere to maintain, troubleshoot and resolve issues within the environments * Track tickets in Remedy ITSM * Active Directory Management * Provide after hour support * Group Policy Management * Configure and publish applications

* Manage and maintain MS Windows 2008r2 & 2012r2 servers * Active Directory Services/ARS (ActiveRoles) * Manage Quest InTrust and Change Auditor for log collection and change history * Quest Recovery Manager for AD * Utilize VMware vSphere to manage virtual machines * Track tickets and Change Requests in Remedy * Utilize SCOM for system alerts * Utilize WhatsUp Gold (WUG) to monitor the health of our network and servers * Manage DNS, create A and PTR records, schedule Scavenging * Authorize DHCP servers * Migrate DC from physical to virtual machine; demote and promote a Domain Controller * Request and install certificates on Domain Controllers

* Provide Level 2 Help Desk support to the Navy Hospitals end users in a virtual environment for Application, Printer, Connectivity, Zero Client and CDP access issues * Utilize VMware View client, vCenter, vSphere, VMware Horizon View Administrator, and Teradici PCoIP Management Console to troubleshoot and resolve common issues. * ThinApp applications and perform a Recompose * Active Directory Management; add/remove/modify user account * Track tickets in Remedy * QA applications, updates and upgrades * Printer Management: add/remove/modify printers on the Print Server * Escalation point for Tier 1 Techs

* Responsible for providing Help Desk support to over 2500 end users desk-side and/or remotely in a Windows and MAC environment for hardware/software/network support. * Responsible for processing Port Exception requests for the entire UNCLASS network by reviewing Retina scans for security vulnerabilities, suggest mitigations to be included on the POA&M, check for STIG and HBSS compliancy. * Manage and maintain Windows 2008 R2 servers. * Active Directory Management. * Ports and Protocols

* Responsible for managing and assigning Help Desk tickets to 3 IT Support Technicians * Managed Websense Web Filter * Managed Vipre Enterprise Antivirus software * Travel to remote sites in Alabama and North Carolina to provide technical support and network administration * Responsible for Backup tapes and Restore * Developed Disaster Recovery documentation * Managed Shoretel Telephone System and ACD groups * Create and Manage virtual environment using Hyper-V * Manage and maintenance over 20 Windows 2003, 2008 & 2008R2 servers

* Responsible for providing desktop support to over 5,000 onsite business partners throughout Cleveland, Ohio and the surrounding area. * Responsible for PC Refresh by backing up user data, image new PC, replace PC and restore user data * Asset Management * Provide hardware/software/network support * Primary Tech for Cleveland Heights medical office