teodor zashev

Support team manager and performs management duties when manager is absent or out of office. -Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks. -Assist management with hiring processes and new team member training -Answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. -Communicates deadlines and sales goals to team members. -Develops strategies to promote team member adherence to company regulations and performance goals. -Conduct team meetings to update members on best practices and continuing expectations. -Generate and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. -Ensure company brand materials and physical working spaces meet and exceed company presentation standards. -Provide quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.

Managing incoming calls and customer service inquiries. -Generating sales leads that develop into new customers. -Identifying and assessing customers’ needs to achieve satisfaction. -Provide accurate, valid and complete information by using the right methods/tools. -Meet personal/customer service team sales targets and call handling quotas. -Follow communication procedures, guidelines and policies. -Take the extra mile to engage customers.

Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. -Establish and adjusts selling prices by monitoring costs, competition, and supply and demand.

Economics, Marketing, Finances (Financial markets and instruments, Financial models and forecasts), Accounting, Business Law, Statistics, Insurance, Business Communications & PR. Activities and Societies: Practice Enterprise "Global Tour Trans" Ltd.