Tenzin Pema

Excited to learn more about the real estate industry through this administrative position!

Managing all six vessels linked with Mariposa Cruises mainly focusing on the Captain Matthew Flinders (holding up to 600 guests). Communicated daily with the event coordinators, sales manager, food and beverage, first impressions, hospitality director to ensure that the day to day cruises runs smoothly with no complications. Leading the hospitality team (servers/bartenders) in a professional environment while following the proper policies of Mariposa Cruises. Executing many different types of events (weddings, ticket sellers, corporate and public events) Successfully provided timely and effective solutions while working in a fast paced environment. Recording a detailed report (incidents accidents and the type of event that took place on board) by the end of each cruise in the daily shiftnote. Recorded inventory, ordering and daily deposits for all the events taking place on the boats in an efficient and timely manner. Handling the end of a cruise reconciliation of cash and register records through Volante POS system.

Providing consistent, individualized guest attention. Handling cash and credit card transaction. Demonstrating passion and confidence for Second Cup brand.

Using a database to check the availability of the rooms Using a computer applications such as reservation software designed specifically for the hotel industry which provides integrated database and accounting capabilities (OPERA)

Assisted customers in friendly manner, catering to their needs and ensuring maximum customer satisfaction Actively engaged in developing and maintaining collaborative working relationships with management and staff by providing a great and positive attitude

Maintained a clean environment for customers Maintained and restocked inventory Helped with the kitchen staff in preparing food, ensuring safety procedures