tenysha young

Established and maintained positive customer relationships through proactive communication and problem solving for a team of successful engineers ~Developed and implemented high impact sales & marketing campaigns to attract new clients and retain existing accounts in direct sales, territory sales and emerging technology ~Provided exceptional customer service and consistent follow up to assure 100% satisfaction on all existing accounts ~Sought out new business to expand territory value and nurtured existing client relationships to expand internal growth and profitability

Joined MAC West Coast division of Estee Lauder to lead team of 24 in achieving profit growth for the first time in 2 years; exceeded fiscal goals by 5-15% ~Opened up 3 stores (MAC Del Amo, Sunset, and Santa Monica); acted as interim manager until actual management was hired and trained with seasoned staff ~Cultivated strong relationships with senior, middle, and store level management in key retail accounts such as Bloomingdales, Nordstrom’s, Saks Fifth Avenue, and Macy’s ~Responsible for recruiting, training, planning in-store events, explaining mix of business, and staff development for promotional growth in all of my doors; ensured all managers went through Franklin ~Covey and Leading Effectively trainings ~Promoted from within quickly after 1/04 from Freelance to Key Holder, to Store Manager, then to Senior Retail Manager where I trained at various locations (Beverly Hills, Sherman Oaks, and Culver City) ~Partnered with Macy’s and created in-store training seminars for customers to learn more about technique and products used to add to revenue sales in slower traffic times

Manage 8 out of 30 properties in their portfolio in and around Los Angeles county ~Use creative marketing skills in advertising for rental purposes or when dealing with brokers to sell buildings ~Apply my customer service capabilities to win over interested tenants or potential buyers when showing properties ~Consistently driving sales goals and developing incentives to keep property managers motivated

General studies with intro to business/marketing...I learned enough to gain an internship with a major company before I graduated.