Teng Dale

Technical Service Account Manager (via Scicom) @ Lenovo

About

Passionate about Service Management, Project Management, Data Science and Entrepreneurship. I thrive on solving complex problems and driving meaningful impact. I leverage an entrepreneurial mindset in managing and create innovative solutions that add value to organizations. I embrace continuous learning and actively seek new challenges, believing that nothing is impossible—there are no failures, only opportunities for growth and feedback. Where there’s a will, there’s a way.Work experienceDynamic and results-driven IT Customer Success & Service Delivery professional. Skilled in leading cross-functional teams, managing enterprise accounts, and driving measurable business impact through proactive solutions. Adept at building strong client relationships, ensuring SLA compliance, and delivering millions RM portfolios with 99.9% uptime. Passionate about leveraging technical and leadership skills to enhance customer experience and achieve organizational goals.

Country

Malaysia

City

Greater Kuala Lumpur

Industry

Information Technology & Services

Skill

Project Management, Stakeholder Management, Customer Relationship Management (CRM), Customer Experience, IT Service Management, ITIL, Data Analysis, Data Science, Artificial Intelligence (AI), Social Media Analytics, Text Analytics, Business Analysis, Business Intelligence (BI), Digital Marketing, Entrepreneurship, Engineering, Forecasting, Greenlake, Critical Thinking, Consulting

Experience

Technical Service Account Manager (via Scicom)

Lenovo

2026-4 - Present · 5 mos

Federal Territory of Kuala Lumpur, Malaysia

Contracted via vendor - Scicom (MSC) Berhad

IT Account Support Manager

Hewlett Packard Enterprise

2023-7 - 2026-1 · 2 yrs 7 mos

Delivering exceptional IT services and support to help clients achieve their technology goals through proactive maintenance and strategic service delivery. - Oversee services delivery, including pre-sales and post-sales support, installation, and configuration across diverse customer environments. - Execute both reactive and proactive activities aligned with Service Level Agreements to ensure customer satisfaction and loyalty. - Provide direct technical support post-sales, maintaining clear alignment between business needs and technical solutions. - Foster strong customer relationships by clarifying requirements and ensuring expectations are met, driving high levels of satisfaction. - Accountable for Total Customer Experience, revenue growth, profitability, and long-term account retention. - Review support plan for business indicators and map to company service solutions. - Apply growing technical expertise to manage technology areas such as server administration, security management, and performance optimization with minimal risk and complexity. - Combine technical knowledge with business insight to deliver effective, customer-focused solutions. - Independently resolve routine technical incidents and collaborate with team members on complex issue resolution. - Implement company solutions (HPE Greenlake Complete Care) to address moderately complex customer requirements within defined technical scope. - Participate in customer expectation management during escalation processes to ensure smooth communication and resolution. - Build and maintain strong relationships with management in assigned accounts, fostering trust and collaboration. - Set clear expectations with customers based on defined service parameters, ensuring transparency and satisfaction.

President

Sunway University Poseidon Dodgeball Club

2021-12 - 2023-1 · 1 yr 2 mos

Malaysia

Power BI Intern

SelfDrvn Enterprise

2021-12 - 2022-3 · 4 mos

Vice President

Sunway Uni Marketing Society

2020-7 - 2021-7 · 1 yr 1 mo

Malaysia

Director of Event Department

Sunway Uni Marketing Society

2020-7 - 2021-7 · 1 yr 1 mo

Programming tutor (Scratch & Python)

Eduspec Holdings Berhad

2020-7 - 2021-4 · 10 mos

Upon completion of my Internship, I continued work as part-time Scratch & Python e-tutor.

Information Technology Intern

Eduspec Holdings Berhad

2020-5 - 2020-7 · 3 mos

I did my 2 months internship under a sub-company of Eduspecs, 5T3M. I designed learning contents for the students, online tutoring children on coding, and also assisted with technical support & troubleshooting.