tena blankenhorn

Coach and mentor customer service employees through the performance management process. Sponsor the group in aligning with ABS initiatives, and ensure all efforts are focused on the goals of customer satisfaction. Accomplishments 1999 - Established an Alcoa Intra-America, Inc. sales office in Cressona, PA which is a separate entity within Alcoa, Inc. Learned export compliance laws, developed internal procedures for exporting and trained Customer Service Representatives on this process.

Acted as the key daily interface with the customer. Provided price and delivery for assigned customer base. Resolved claims and credits, entered customer orders and updated delivery information. Accomplishments Handled the top three distribution accounts for Alcoa Engineered Products consisting of approx 65 different branches in North America.

* Organized freight deliveries for West Coast and Canada regions. Handled all * paperwork correlating with each shipment. Worked closely with the Customer * Service Departmen, provided updated information on deliveries.

Assist in quoting new and existing business generated for Global Products for existing customers. Responsible for managing the logistics and customer service in all stages of the Global Products supply chain associated with importing the product from Alcoa's Russia and Brazil Facilities. Accomplishments Developed procedures for order management and logistics supply chain. Developed a tracking system for delivery performance to our customers. Reviewed weekly and reported progress monthly.

* Manage our International Accounts, and existing Distribution customers * in the Mid-Atlantic Region. Responsible for building customer relationships face to face, handling customer questions, complaints and concerns. Develop an annual volume and spread plan which includes growth for new and existing clients. * Accomplishments * Exceeded my 2007 volume plan by 10%. * Grew our International business from 3.4 mm lbs in 2006 to 7.4 mm lbs in * 2007. * Exceeded 2010 Volume plan by 28% * Inducted into the 2010 Sapa Profiles Presidents Council. One of thirteen selected out of 4000 employees in North America, and recognized as one of the “best of the best” within our company. * Exceeded 2012 Volume plan by 8%. Received "Sales Person of the Year" award.

Novelis is the world's premier producer of rolled aluminum and the global leader in aluminum recycling. We deliver sustainable solutions for the most technologically demanding applications, including automobiles, beverage cans, architecture and consumer electronics. Novelis enjoys long-standing customer relationships with some of the world's premier companies and most well-known brands including The Coca-Cola Company, Ford, Jaguar Land Rover, Samsung, LG and many others.Much of Novelis aluminum is made from recycled material, saving natural resources and allowing for the creation of consumer products that have a lower environmental footprint. Through our recycling leadership, what would have otherwise been discarded becomes the material for new creation. Headquartered in Atlanta, Georgia, USA, Novelis has 25 operating facilities on four continents. The company is part of the Aditya Birla Group, a $40 billion multinational conglomerate based in Mumbai, India. For more information on the Aditya Birla Group, visit www.adityabirla.com.

Expecct to complete BA Degree in Business by 2016"]