Teh Wae Samm

Mainly managing inquiries from customers in APAC Region, via inbound call, live chat, and email channels. Provides comprehensive supports and suggest effective solutions to promote the company's products and drive revenue growth. Collaborate with various internal support teams, including production, sales, engineering, and customer care to clarify customer inquiries and fulfill their requests. Conduct data comparison using product drawings to validate differences between products. Manage existing customer accounts by monitoring and forecasting current demand and future usage through the utilization of internal Point of Sale (POS) data. Collaborate with distributors to achieve order fulfillment targets such as generating quotations, expediting order processing and requesting special price for customers. Track order status using SAP system. Outbound calling (cold and warm) to establish new and high-quality opportunities with prospective customers. Verify product compliance such as RoHs, REACHs, UL, ELV, and CCC certification as per customer request through company database. Participated in Chinese translation for inhouse training materials

Managed multiple accounts across Shopee, Lazada, and TikTok to drive business revenue growth. Developed and produced trend-relevant videos to enhance brand visibility. Oversaw live broadcasts and coordinated with influencers and live hosts. Responded to customer inquiries via live chats on various platforms, maintaining a high response rate. Led market expansion initiatives for tudung supplies, focusing on Kuala Lumpur and Penang regions. Identified and engaged offline sellers in various states, providing them with product catalogs. Conducted negotiations with customers to optimize profit outcomes. Contributed to the development and promotion of the company's tudung brand. Sourced and partnered with influencers to boost brand awareness. Analyzed marketing trends and integrated them into the brand’s social media strategy. Collaborated with brand founders to identify suitable materials for Malay women.

Achieved approximately RM100,000 in monthly sales organically Analyzed sales data to optimize product listings and ensure market competitiveness. Managed multiple accounts across diverse product categories, including outdoor and sports, home and living, and technology. Focused primarily on the Shopee platform. Attained "Preferred Seller" status on a newly established account, demonstrating effective account management skills.

Generated over RM500,000 in sales within a single quarter. Maintained strong relationships with existing clients to ensure continued satisfaction and loyalty. Identified and engaged influential end users to enhance sales effectiveness. Managed sales coverage across regions from Kangar to Perak. Demonstrated the ability to work independently with minimal supervision.

Responsible for fostering and maintaining positive relationships with existing clients. Gained valuable field experience by traveling to various cafes to identify and engage potential customers. Contributed to enhancing brand visibility through the promotion of related social media channels (e.g., The Roastery PLT on Facebook and Instagram).

Edited article titles to enhance organic reach for fan pages with over 1 million followers. Administered fan pages by analyzing data, editing posts to comply with Facebook's algorithms, and implementing strategies to boost follower growth and organic reach. Led marketing efforts for a newly developed website, overseeing all promotional activities and strategies.