Ted L.

Retail Director @ YAICHI

About

Results-driven Director of Operations with a proven track record in retail. Expertise in operations optimization, people management, business development, and P&L oversight, focused on achieving strategic growth and operational excellence.

Country

Hong Kong SAR

City

Hong Kong

Industry

Retail

Skill

Staff Development, Customer Engagement, Customer Satisfaction, E-Commerce, Project Management, Customer Retention, Financial Analysis, Budgeting, Business Strategy, Interpersonal Skills, Marketing, Retail, Sales, Customer Service, Process Improvement, Retail Operations, Project Implementation, Project Coordination, Project Planning, Fast-Moving Consumer Goods (FMCG)

Experience

Retail Director

YAICHI

2025-3 - Present · 1 yr 7 mos

Hong Kong SAR

Expand Japanese brands globally! - Launched and established 3COINS in Hong Kong, overseeing all aspects of operations from inception to execution - Managed comprehensive P&L responsibilities, driving financial performance and ensuring sustainable profitability. - Developed and implemented strategic operational processes to enhance efficiency and customer experience. - Led cross-functional teams, fostering a culture of collaboration and accountability Project@YAICHI #3COINS@Metroplaza #3COINS@Hysan Place #Mr. CHEESECAKE@IFC #Mr. CHEESECAKE@Hysan Place #SNOWS@K11 Art Mall #SNOWS@IFC #Luna x Panda Camera@Hysan Place #Cheese Wonder@Hysan Place

Associate Director, Operations, SBU

Quality HealthCare Medical Services Limited

2021-2 - 2023-6 · 2 yrs 5 mos

Hong Kong SAR

Oversee all aspects of Dental, Medical Aesthetics, Physio, and Traditional Chinese Medicine business.

Associate Director, Operations, SBU and Health Services Proposition

Quality HealthCare Medical Services Limited

2022-9 - 2023-5 · 9 mos

Hong Kong SAR

Associate Director, Operations, SBU, Pdt Dev and eCommerce

Quality HealthCare Medical Services Limited

2021-7 - 2022-8 · 1 yr 2 mos

Hong Kong SAR

Associate Director, Operations, SBU and Marketing

Quality HealthCare Medical Services Limited

2021-2 - 2021-6 · 5 mos

Hong Kong SAR

Operations Director

The Sincere Company Limited

2019-4 - 2021-2 · 1 yr 11 mos

Hong Kong

Managed all aspects of Retail Operations, Warehouse, Merchandising, Marketing departments, and 5 department stores and leading a team of 400+ staff in Hong Kong.

Area Sales Manager (Head of Health Div, Operations)

Watsons Hong Kong

2016-5 - 2019-4 · 3 yrs

Hong Kong

Managed a team of around 150 staff consisting of Chinese Medicine Practitioners, Dietitians, Health Advisors, and Wellness Coaches in Hong Kong and Macao.