ted tierno

Daily store visits managing independent dealers expectations of American Tire Distributors by following up with: deliveries, stocking levels, credit statements, Manufactures program incentives, quotas, and listening to customer concerns to resolve in a timely manner. Responsible for finding new accounts to gain more market share by promoting company features and benefits. Daily interactions with internal and external customers by providing effective communication skills appropriate for the audience at hand. Daily use of Excel, Word, System Z and Oracle applications

Assist customers with tire knowledge based on feature and benefits along with construction and engineering to asnswer questions based on driving habbits and vehicle recommendations. Assist independent ATD dealers with Tire Buyer website sign up and check to make all fields are filled out correctly based on location, labor rates, credits, warranty issues, deliveries, miss shipments and billing statements. Direct contact with supporting ATD warehouses to assist dealers with TIre Buyer setup and operations, assist retail side of Tire Buyer customer with returns, warranty issues and credits. Assist I.T. department with issues found on website to help with perfection of overall operations and a more consistant work flow in early development.

Inspection of tires, tubes, Industrial/farm tires and wheels based on their construction to determine where product failed. Shipping and receiving of product back to manufacturer for credits, Excel, Word, Oracle, and a working relationship with dealers and vendors to determine credit that is due along with adjustment concerns or questions.

Responsible for retail sales goals, weekly store safety meetings, inventory control, ordering product, showroom marketing, tire inspections and adjustments, workflow, tire changer and balancer experience, managing employees and creating a customer awareness in the store. Recommended changes and improvements at store level involving the staff, work methods and procedures. Develop workload based staff standards to determine organizational manning levels. Daily plans consisting of schedules and conducting projects and studies designed to administrative program policies, regulations, goals or objectives. Conducts studies of employee/organizational productivity. Adhere to all procedures, Federal regulations, policy and procedures as well as the company’s mission and vision statement.

Daily store visits to help national account customers understand the ordering process and products offered with American Tire Distributors. Demonstrate website functions along with listening to customer demands. Make suggestions on how to display point of sale material. Check on delivery issues and follow up with delivery times. Process returns through system Z and daily use of Excel, Word and Oracle applications along with credit invoices to follow up concerns with billing statements. Able to track and support growth with weekly sales call reports to Director of Business Development and managing supervisor in sales territory.