Teck Ying Wong

Led end-to-end delivery and lifecycle management of Autonomous Mobile Robot (AMR) deployments for key warehouse and logistics customers, overseeing multi-site, multi-million-dollar automation programs. Managed the implementation of robotic solutions, including fleet deployment, WMS/WCS integration, and system commissioning, ensuring projects were delivered on time, within scope, and within budget. Served as the primary customer interface, building and maintaining strong stakeholder relationships while aligning project execution with operational goals, performance metrics, and long-term automation strategies. Coordinated cross-functional teams across engineering, product, operations, and field service to ensure successful project delivery and sustained system performance. Led root cause analysis and resolution of complex system issues, including navigation, traffic control, and integration challenges, driving continuous improvement in system reliability, throughput, and operational efficiency. Managed external vendors and partners, including system integrators, hardware suppliers, and on-site maintenance teams, to ensure seamless execution and support of deployed systems. Supported go-live readiness and operational transition through SOP development, operator training, and establishment of steady-state support structures, including L1/L2 service models to ensure long-term customer success.

Results-driven Senior Project Manager with over 10 years of experience leading cross-functional teams, managing complex, large-scale projects, and delivering successful outcomes in fast-paced environments. Expertise in warehouse automation, stakeholder management, and risk mitigation, with a strong track record of driving operational excellence. Proven ability to optimize processes, strengthen team collaboration, and consistently deliver projects on time and within budget. Successfully managed multiple programs valued at over $30M from initiation through completion, ensuring high-quality execution and customer satisfaction. Experienced in leading distributed, cross-functional teams across multiple locations, effectively coordinating engineering, operations, and vendor partners to achieve project objectives. Demonstrated success in improving project workflows, reducing costs, and increasing overall team productivity. Spearheaded client engagement strategies that enhanced customer satisfaction, strengthened long-term partnerships, and secured repeat business and contract renewals.

Managed technical requirements and ensured system integrity across software, controls, and system integration functions, with a strong focus on quality assurance, customer satisfaction, and financial performance. Ensured successful project delivery by maintaining quality standards and consistently delivering projects on time and within budget. Provided technical support, including reviewing code with software engineers and collaborating on system performance improvements to enhance efficiency and end-user experience. Monitored project progress against goals, motivated team performance, and supported cross-functional teams in delivering large-scale application development initiatives. Actively communicated and collaborated with customers to ensure alignment, high-quality delivery, and strong service performance. Reported project status and key updates to senior management, ensuring transparency and timely decision-making. Managed multiple concurrent projects ranging from $500K to $6M in value, balancing priorities across parallel initiatives while maintaining execution quality.

Supervised a team of 15 software developers, overseeing software performance, resource allocation, and project scheduling for deployment and system integration activities. Participated in recruitment efforts, including interviewing and hiring new software developers to strengthen team capability. Collaborated with management and engineering teams to define software solution requirements and ensure alignment with business and technical objectives. Provided mentorship and technical guidance to junior developers through hands-on coaching, live examples, and structured knowledge sharing, fostering skill development and team growth. Coordinated with cross-functional departments to manage resource planning and scheduling, ensuring timely project delivery and successful execution of multiple concurrent initiatives.

Oversaw end-to-end project execution including software deployment, system configuration, integration testing, and user acceptance testing to ensure seamless implementation across retail and distribution environments. Managed project budgets, tracked financial performance, and maintained cost control throughout the project lifecycle. Directed change order management processes, evaluating scope changes, assessing impact on timeline and budget, and coordinating approvals with internal teams and customers. Collaborated closely with cross-functional teams including development, QA, and operations to ensure high-quality delivery and successful system integration. Ensured projects were delivered on time, within scope, and within budget while maintaining high customer satisfaction and supporting post-go-live stabilization and enhancements.

Software Project Manager with strong self-motivation and attention to detail, responsible for overseeing the implementation and successful delivery of software engineering projects. Core responsibilities include recruiting team members, assigning tasks, allocating resources, communicating with clients, and ensuring projects are delivered on time and within scope. Oversaw seven consecutive software system upgrade contracts valued at over $2.3M, consistently meeting delivery timelines and quality expectations. Managed resources and requirements across multiple concurrent projects, ensuring accurate reporting, documentation, and stakeholder visibility. Developed, implemented, and managed project plans, QA plans, and development/QA schedules to support structured and efficient execution. Demonstrated strong leadership in interviewing candidates, onboarding new hires, and fostering a collaborative and cohesive team environment within a group of four software engineers. Tracked project progress and communicated status updates to senior management, ensuring transparency and alignment. Managed relationships with subcontractors and customers to support successful project execution and long-term partnership development.

Supervised help desk operations to ensure high-quality service delivery and strong customer satisfaction. Managed two support teams totaling 15 personnel, focused on customer troubleshooting and minimizing warehouse system downtime. Led, trained, and developed a team of 15 in customer support operations and basic WMS functionality, improving service capability and operational consistency. Implemented and enhanced a help desk phone and ticket tracking system, achieving full accountability and improved issue traceability. Developed and standardized incident response processes and procedures, significantly improving response times and overall customer service performance. Established a second support office in Malaysia to enable 24/7 night shift coverage and expanded help desk services to additional regions, including the UK, Australia, Benelux, and Sweden. Maintained daily and monthly performance and operational reports for leadership visibility. Led recruitment efforts, including interviewing, hiring, and onboarding new team members, growing the team from 8 to 15 employees.

Gathered and analyzed customer requirements to ensure alignment with business objectives and technical feasibility. Estimated project timelines and development costs to support accurate planning, budgeting, and resource allocation. Provided technical support throughout the software development lifecycle, including troubleshooting, guidance on implementation challenges, and ensuring successful delivery outcomes. Led code integration activities such as merging code changes, executing test validation, and maintaining detailed documentation to ensure quality, traceability, and system reliability. Led KPI dashboard initiatives to enhance operational visibility, performance tracking, and data-driven decision-making. Provided technical leadership through effort estimation, solution design, and mentoring junior developers. Developed training materials and user documentation, ensuring successful project delivery on time and within budget while maintaining strong customer support and issue resolution.

Responsible for integrating, testing, and documenting code changes to ensure high system quality, stability, and reliability across Warehouse Management System (WMS) and Warehouse Control System (WCS) platforms. Developed and enhanced Oracle Forms, Oracle Reports, and PL/SQL solutions to support warehouse operations and system functionality. Designed and implemented automation scripts to support testing of voice-enabled warehouse solutions, improving validation efficiency and system performance. Certified Vocollect Developer with hands-on experience in warehouse voice technology integration, testing, and deployment support.

Responsible for end-to-end design, development, and implementation of Warehouse Management Systems (WMS), including client system upgrades, enhancements, and ongoing maintenance. Led full project lifecycle activities from requirements gathering and functional specification to system design, development, testing, and deployment. Developed and supported WMS solutions using PL/SQL, Oracle Database, Oracle Forms/Reports, and Perl scripts, including voice-directed warehouse solutions as a Certified Vocollect Application Developer.

Application Engineer responsible for developing and enhancing the in-house Personnel System (PNL), including implementing system upgrades and improvements. Researched, diagnosed, and resolved system issues to ensure stable and reliable performance. Provided on-call support, collaborating with cross-functional teams to quickly resolve critical issues and minimize system downtime. Communicated effectively with end users to understand requirements and ensure customer needs were met with high-quality service delivery.