Tyra Chan

Collaborated with back of house team to transfer shipment, process all clothing received, backstock clothing, and push merch to the floor. Organized chaotic stock room spaces to perform tasks efficiently, ensuring that all product was organized to Hollister's standards. Worked with front of house team to get products for guests, fitting rooms, and additional sizes. Provided floor support when short staffed, operating registers and performing fitting room tasks. Utilized visual marketing guides to update store displays, marketing, forms/mannequins to push out newness received in shipment. Collaborated with team to update departments with current marketing and promotions.

Performed tasks to drive sales while promoting positive store environment and customer experience. Worked together with floor staff to complete required tasks efficiently and effectively. Stepped into leadership positions to promote cohesive and collaborative work environment. Performed closing and opening tasks including opening/closing registers, verifying register values, completing floor supervisor guide calculating ATV, UPT, SPAH; Zoned associates on floor/BOH. Updated marketing promotions/signage to reflect current company promotions. Collaborated with team to update store displays/mannequins to push out newness. Utilized company visual marketing guides and adapted the floor to resemble as close as possible.

Learned multiple marketing outreach strategies and techniques. Assisted with Digital Media Marketing related to multiple Athletic Sports Teams within UH. - Cross-referenced calendar events to ensure consistency between multiple calendars and platforms utilized by Sports Marketing Program. Worked on site at Athletic Games/Events, promoting positive spectator experience. - Delegating specific events and tasks across multiple interns. - Moved items from one place to another for each event. - Located event winning spectators and provided them with selected prize. Promoted an authentic fan experience utilizing Instagram Stories. - Utilizing Instagram, created expressive stories that capture and depict matches in real time, and all activities + events planned by Sports Marketing - Trained junior interns on Social Media production, sharing expertise and my own marketing to provide inspiration and build foundation/confidence Created and promoted Athletic Events via HRewards Mobile App. - Cross-referencing UH Athletics Calendars with event calendar - Creating Athletics Events and posting to HRewards Mobile App - Creating & Scheduling HRewards Mobile Push Notifications for specific sports Collaborated with team to brainstorm strategies for further outreach. - Script writing videos for social media marketing - Editing videos for social media marketing - Produced media for specific department promotion: Gameday Production (Control Room, Audio, Cameras) for Stan Sheriff matches Performed Administrative Tasks - Added all Home Games to Weekly Scripts Document - Assigned matches to other Admins - Coordinated tasks between other Interns for filming, script-writing, HRewards notifications - Filmed promotional Instagram Stories - Answered questions and trained Interns on video editing/core processes for Sports Marketing

Learned and retained valuable skills related to customer relations, team communication, sales, and leadership. Worked with team to build customer relationships and promote positive shopping environment. Stepped into leadership roles to ensure resources throughout the store were being utilized efficiently. Focused sales by collaborating one on one with guests, focusing on an individualized styling experience. Morphed into roles with responsibilities outside of normal tasks delegated. Provided knowledge and tips to team to improve guest interaction and team collaboration/efficiency.

Prospect High School Men's Varsity Volleyball Team 2024-2025 Season Organized and produced media projects through the season. Collaborated with specific production studios to produce projects and push out to Prospect Athletics fans via social media. Recorded content live, on-site to continually update spectators and Prospect Athletics fans. Posts Consisted Of: - Gameday Instagram Posts; Contained information about game times, locations and teams for both Junior Varsity and Varsity. - Team Warm-up Showcase; Provided short videos or photos via Instagram Stories that the team was warming up for their match. - Game Point Showcase; Recorded final winning point of matches to celebrate the team's wins. - Final Score Instagram Post; Utilized platforms such as Canva and Photoshop to produce Final Score posts with the final score of each match, (included every set). - Tournament Schedules, Scores, & Final Standing; Produced posts communicating tournament information, schedules, scores and rankings with platforms including Canva and Photoshop. - Gameday Highlights & Mixed Media; Recorded and edited highlights for every player to celebrate good plays made by specific players. Utilized platforms such as Inshot Pro and Capcut to produce videos and mixed media (Mic Up & Volleyball Edit). - Player of the Day & Coach of the Day Showcase: Collaborated with photography studio to produce professional shots of every Player and Coach. Utilized Canva and Photoshop to create a post showcasing each individual's hometown, favorite food, superpower, hobbies, and favorite song. Collaborated with multiple photographers to gather photos of the team to share with Prospect Athletics spectators and fans via social media.

Prospect High School Men's Varsity Volleyball Team 2024-2025 Season Collaborated with Head Coach to create practice schedules and drills. Attended practices and directed drills, providing constructive feedback to players with the goal of helping them improve. Adapted drills to fit the needs of the team and to cater to the specific skillsets of a unique group of players. Researched drills and re-worked them to fit the needs of the team. Communicated and demonstrated drills to players, helping them understand different perspectives of offense and defense within volleyball. Transported players safely to events including gamedays, events, and tournaments. Recorded player stats live during each game, inputting them into MaxPreps after each match.

Learned basic operations of retail environments. Learned customer de-escalation strategies and utilized 'GIFT’ approach. Collaborated with team to complete tasks efficiently and respond to guest requests. Adapted to needs of the business.

Learned to service guests, operate point of sale system, Starbucks Company food product dating system. Memorized company menu and adapted to customer requests and customizations. Completed drink and food orders efficiently to ensure customers received orders within timely manner. Actively de-escalated customers and provided support for unsatisfactory orders or service. Collaborated with barista team to ensure efficient delivery of customer orders.

Engaged with Camp Counselors and Campers daily. Provided an engaging, entertaining, and safe environment for Campers to express themselves and engage with other peers. Discussed engagement strategies and planned events for the week with Camp Counselors. Observed environment for any dangerous elements that could lead to Camper injury. Engaged with Campers simultaneously to strategically move away from any dangerous elements, keeping their attention and focus on our Counselor team. Collaborated with Counselors to set up and demonstrate activities.