Teboho Molotsi
Customer Service Team Leader @ OUTsurance
About
Our team at OUTsurance has thrived under my leadership, with a steadfast commitment to customer onboarding and support services, honed through progressive roles from Claims Team Leader to Customer Service Team Leader. Leveraging active listening and an innate understanding of client needs, we've fostered an environment where every interaction is an opportunity to strengthen customer relations. My approach integrates the skills developed over the years, ensuring every team member is empowered to deliver exceptional service.
South Africa
Centurion
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Office Equipment, Laptops, Professional Writing, Professional Skills, Internet Access, Support Services, Key Performance Indicators, Service-Level Agreements (SLA), Project Coordination, Persuasion, Negotiation, English, Builds Relationships, Customer Success, Customer Retention, Customer Engagement, Communication Training, Oral Communication, Microsoft Outlook, Creative Writing
Experience
Customer Service Team Leader
OUTsurance
South Africa
Claims Team Leader
OUTsurance
South Africa
Teboho Molotsi's Contact Information
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