Tebogo Moya
Business Development Manager @ ATLEGANG SUPPORT SERVICE
About
Dynamic Account Management professional with over 8 years of experience in client relationship management and fleet operations, skilled in client retention strategies and conflict resolution. My key achievements include consistently meeting and exceeding department targets and re-engaging customers from dormant accounts, leading to increased revenue. Seeking an Account Manager position at a company, where I can leverage my account management and client liaison skills to support their mission of delivering exceptional service and fostering lasting client relationships. With a record of managing comprehensive client portfolios and a strong background in technical product support, I am well equipped to enhance client satisfaction and drive business growth.
South Africa
City of Johannesburg
Security & Investigations
Support Management, Customer Service Management, Account Management, Mergers & Acquisitions (M&A), Accounting, Microsoft Excel, Office Administration, Management, Customer Support, Client Relations, Critical Thinking, Presentation Skills, Client Liaison, Customer Satisfaction, Interpersonal Skills, Strategic Planning, Communication, Problem Solving, Microsoft Outlook, Customer Service
Experience
Business Development Manager
ATLEGANG SUPPORT SERVICE
South Africa
Customer Care Manager
EKS Vehicle Tracking
Centurion, Gauteng, South Africa
In my role as a Customer Care Manager at EKS Vehicle Tracking, I led client meetings, provided administrative support, and trained clients on system usage. I managed billing structures, analyzed client operations for upsell opportunities, and developed strong customer relationships to drive revenue growth. - Overseeing customer care teams and their daily operation - Answering questions and resolving problems - Setting goals. Establishing objectives and goals for the department - Generating reports on customer interactions and department performance
CCA
EKS Vehicle Tracking
Centurion, Gauteng, South Africa
• Managing Customer Care department. • Managing fleet clients. • Attending hearings as a witness on behalf of clients. • Serve as the lead point of contact for all clients under your profile • Handle all clients account management matters. • Build and maintain strong, long-lasting client relationships. • Ensure the timely and successful delivery of our solutions according to clients. • Log Maintenances, De-installations, Re-installations, Breakdowns and New Installation cases. • Training of the client on how to draw reports. • Create Accident Reports. • Make sure all the clients’ vehicles are all updating correctly. • Downloading clients’ reports. • Creating Vehicles and Driver Tags. • Updating all open cases. • Setup and attend monthly meetings with clients. • Traveling to clients on your profile • Complete other tasks related to the role as requested by line manager
Business Client Liaison Support
Tracker Connect
Tebogo Moya's Contact Information
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