Tchenky A.

Chief Executive Officer & owner @ Caribbean Contact Center

About

As CEO and owner of Caribbean Contact Center, my focus on operational excellence and innovative customer service solutions has fueled a 20% revenue increase. Our strategic marketing campaigns and process improvements directly contribute to enhanced client satisfaction and retention, embodying my commitment to business growth and excellence. With an educational foundation from ICDA.EDU, my expertise in sales, B2B marketing strategies, and customer experience underpins the company's success. We've built a reputation for reliable, high-quality support services, ensuring trust and results are at the forefront of client relationships, and empowering our team to excel across diverse industries.

Country

Dominican Republic

City

Santo Domingo

Industry

Outsourcing/Offshoring

Skill

Project Management, Data Collection, B2B Marketing Strategy, B2B Marketing, Economic Development, Office 365, Microsoft Office, Microsoft Excel, Management, Microsoft Word, PowerPoint, Agent Sales, Translator, Customer Service, Sales, Customer Experience, Sales Processes, Leadership, Sales & Marketing, Multilingual

Experience

Chief Executive Officer & owner

Caribbean Contact Center

2023-1 - Present · 3 yrs 9 mos

Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic

Company Owner

Caribbean Contact Center

2023-1 - Present · 3 yrs 9 mos

Santo Domingo de Guzmán, Distrito Nacional, Dominican Republic

• Oversaw operations and strategic direction as the CEO and owner of Caribbean Contact Center in Santo Domingo, Dominican Republic. • Implemented innovative customer service solutions to enhance client satisfaction and retention. • Achieved a 20% increase in revenue through targeted marketing campaigns and process optimizations.

Site Director

Caribbean Call Centre

2023-1 - 2023-6 · 6 mos

Dominican Republic

Economic Development Specialist

ROI Research On Investment

2022-10 - 2022-10 · 1 mo

Reporting to a Director of Client Services, the Economic Development Associate will execute research, strategy development, direct outreach and business intelligence-gathering on behalf of ROI’s global client base. The ideal candidate has a B2B sales and marketing background, string research and analytical skills and a passion for delivering excellence in client service.