Tayonda Tabor

• Coordinate end-to-end order operations for 20+ retail customer accounts, managing 1,000+ orders per year with 98.5% on-time delivery. • Develop KPI dashboards and Excel pivot reports, reducing order discrepancies by 25%. • Partner with warehouse, procurement, AR, and sales teams to align inventory and shipping schedules, decreasing fulfillment delays by 20%. • Serve as primary customer contact for order, delivery, and billing issues, reducing inbound inquiries by 20% through proactive communication. • Conduct root-cause analysis and implement corrective actions, reducing repeat delivery issues by 30%. • Lead onboarding and SOP training for 10+ new hires, improving time-to-productivity by 30%.

• Managed 300+ active ADA cases, meeting 100% SLA compliance while ensuring adherence to federal, state, and client guidelines. • Served as a trusted advisor to employees, clearly communicating accommodation processes, timelines, and decisions. • Reduced repeat follow-up contacts by 15–20% through proactive status updates and clear documentation. • Prepared compliant approval and denial correspondence, supporting audit readiness and quality outcomes.

• Processed 30–40 claims per day across workers’ compensation, disability, FMLA, and auto claims. • Provided multi-channel customer support while consistently meeting productivity and quality benchmarks. • Verified claim data accuracy and supported claim examiners to reduce processing errors and resolution time. • De-escalated sensitive issues using empathy and SOPs to improve claimant experience.

• Delivered personalized service that increased customer retention and repeat sales. • Supported operational tasks including inventory presentation, cash reconciliation, and online order processing.

• Monitored and documented patient conditions, promptly reporting changes to nursing staff and medical professionals. • Assisted in medical procedures, supporting nurses and healthcare teams in delivering efficient patient care. • Obtained vital signs and ensured accurate documentation in patient records, maintaining compliance with medical protocols. • Provided hands-on support with daily activities, fostering patient comfort and independence. • Assigned correct medical codes to records, ensuring accuracy in billing and documentation. • Conducted training for new staff on HIPAA regulations, patient care standards, and company policies to maintain operational excellence.