Taylor Strasburg

• Developed coursework for Electronic Media Sales and Programming for Electronic Media catered to first and second year students • Managed student to lecturer relationships in online format through setting up organized weekly communication in telecom environment

• Managed the execution of CX surveys by monitoring key objectives while training colleagues on the utilization of CX dashboards • Launched multiple CX programs, including internationally, to meet shifting corporate directives • Utilized communication skills to translate insights and analyses into business recommendations • Collaborated with Directors to develop new CX strategies and collaborated with Insights team members to provide cross-functional analyses

• Design, execution, analysis, and reporting of surveys conducted on the internally managed survey platforms • Leveraged communication skills to transfer analysis and insights from research into an effective presentation format. • Assisted the Consumer Insights team members with their projects, provided logistics support for field work when needed, and supported through other ad hoc projects.

· Individually created methodology, completed qualitative coding, analyzed qualitative data, and communicated findings for unbiased online content analysis · Aided staff through analyzing quantitative data with research projects in the fields of education and digital marketing · Supported in content analyses on online media platforms and televised sporting events · Assisted in class logistics like attendance, grades, and technical issues · Lectured on the topics of advertising, public relations, and social justice's relationship with the media to classrooms of over 200 individuals

· Managed a daily content calendar for all social media platforms including Facebook, Instagram, Snapchat, and Twitter. · Created a blog on a weekly basis that targets key search terms in the industry, as well as create clickable content to increase website traffic. · Planned, produced, and stylized social media imagery and videos from pre-production to post. · Served as the online voice by crafting customer-facing copy for social, email, and search network channels. · Analyzed social media performance on a monthly and quarterly basis; worked to optimize campaigns' reach and engagement accordingly.

· Collected psychophysiological and self assessment measurements involving cognitive processes of media and brands. · Analyzed data from results of our measurements and helped construct the meaning of our findings. · Co-authored conference paper pertaining to transportation and narrative engagement theories with an Assistant Professor.

· Responsible for scheduling events for up to 80 people at the University's Freedom Forum including: research conferences, university affiliated training seminars, and weekly community club meetings. · Served as proctor for proficiency and CLEP exams in the Media Department at the University.