taylor whatley

fixed operations director

About

Automotive / Automotive Accessories / Client Relations / Service Marketing / Parts / Retail / Sales / Service Retention / Small Claims / Arbitration / Warranty Expense Control

Country

united states

City

minneapolis

Industry

automotive

Skill

sales, microsoft excel, microsoft office, leadership, customer service, management, automobile, sales management, microsoft word, research, training, automotive, vehicles, marketing, powerpoint, social media, time management, social networking, social media marketing, facebook, windows, communication, retail, teamwork, customer satisfaction, team leadership, public relations, inventory management, pricing, sales operations, public speaking, team building, sales process, inbound lead generation, strategic planning, case management, client relations, microsoft powerpoint, brand ambassadorship, executive presentation development, market analysis, newsletters, service marketing, data research, outbound marketing, lead generation, presentation development, product knowledge, writing, marketing strategy

Experience

acura district parts and service manager

american honda motor company, inc.

2018-12 - 2019-4 · 5 mos

* Fixed Operations Manager for Acura. * Six Metro Dealers in / surrounding Greater Minneapolis Area * Warranty Expense Control * Quality Assurance * Product Testing * Parts / Accessory Sales * Client Relations * Consultation * Service Marketing * Goodwill Administration * Client Retention * Express Service * Arbitrations and Small Claims Court

honda district parts and service manager

american honda motor company, inc.

2019-4 - Present · 7 yrs 6 mos

* Fixed Operations Manager for Honda. * Eleven Honda Dealers in Minnesota, Northern Wisconsin and Upper Peninsula. * Warranty Expense Control * Quality Assurance * Product Testing * Parts / Accessory Sales * Client Relations * Consultation * Service Marketing * Goodwill Administration * Client Retention * Express Service * Arbitrations and Small Claims Court

acura national parts and service marketing analyst

american honda motor company, inc.

2017-12 - 2018-11 · 1 yr

* Analyze and produce information essential to increasing service traffic, market analysis and different media channels. * Create, maintain and update business goals monthly * Executive presentations for Parts & Service, including parts and accessory sales, CPRO growth and enrollment tracking for Precision Crafted Service Communications, Acura Service Marketing for entire dealer body. * Worked with third party vendor for service marketing imagery, wording and mailers, both physical and digital, to achieve customer pay repair order growth and client retention.

fixed operations director

mike whatley honda

2020-2 - Present · 6 yrs 8 mos

brand ambassador dpsm candidate

acura division, american honda motor co. inc.

2016-1 - 2016-8 · 8 mos

Communicate with dealer personnel and AHM field staff. Ensure overall client satisfaction and repurchase intent by providing quality customer service and liaison assistance. Respond to client questions, concerns and providing solutions in a professional, helpful and timely manner. Capture accurate client info and provide relevant info to mitigate risk for clients and company.

sales consultant

barker honda brookhaven

2011-5 - 2011-8 · 4 mos

Initiate check-in process and verify client information. Provide concierge service unique to each situation. Manage technician workflow for efficiency. Ensure technician's diagnosis / repairs are consistent with the client's concern.

district case manager dpsm candidate

american honda motor company, inc.

2016-8 - 2017-12 · 1 yr 5 mos

Evaluate customer issues and coordinate activities between customer, dealer personnel, AHM field staff and national staff to resolve issues and achieve overall customer satisfaction Effectively communicate with AHM field staff and dealer personnel to resolve client concerns Evaluate all factors and make the determination if/when the use of goodwill is appropriate. Ensure overall customer satisfaction and repurchase intent by providing quality customer service. Maintain a pleasant and a professional tone throughout interaction with client.