taylor parks

Built Eduplanet21’s Global CS team increasing Net Revenue Retention by 38% in 2 years. Identified and successfully launched two new recurring revenue streams now accounting for 30% of Annual Recurring Revenue. Managed fully distributed CS team, including onboarding, ongoing professional learning and individual development plans. Built trusted relationships with customers, authors, advisors, board, and employees. Created customer advocacy program.

Hired, trained, managed global sales and marketing team across 3 countries. Built sales methodology and materials as company entered US K-12 market.

* First hire in U.S. entity, maintained business as only U.S. employee and only employee in company available/online in U.S. timezones for 8 months * Established and managed relationships with suppliers * Developed business operations and processes (Sales Methodology, Sales to Technical handover, Sales to Financial handover, Sales/Support relationship, invoicing etc.) * Updated and customized CRM to fit needs * First point of contact for customers or prospective customers, and tier one support * Created support and sales materials (guides, workflows, presentations) * PM conferences from 600 attendees to 8,000 attendees (vendor/booth participation, provisioning workshop attendees with product)

* Independently obtained patient history and vital signs, assisted physician (injection preparation, wound care, patient visit reports, EMR updates) * Directed, drafted and tracked treatment authorization submissions, appeals, referrals (workers’ compensation/private patients) * Researched, interviewed, hired and dismissed EMRs, transcription, and office security companies * Coordinated with multiple offices, hospitals, insurance companies, adjusters and nurse case managers * Devised and implemented patient flow procedures, managed intra-office communication, identified and improved upon systems

Promoted children's critical analysis of actions and thoughts leading to mental and physical development and engagement in social and educational activities - Updated critical health forms, coordinated on and off site activities

* Classroom instruction, special events presentations, college night presentations, private tutoring, online instruction * Improved 100% of students' scores, up to 680 points (SAT) * Represented company to the public and independently lead informational events for school administrators, parents, and students

* Designed and executed personalized, interactive lessons using SMARTBoard technology for beginner to advanced level students, including specializing in legal and business language, preparing for exams and resumes/applications for Graduate level programs in the U.S. * Managed accounts * Adult language learners in major law firms, patent office, construction corporation

Eduplanet21 is a K12 technology company committed to transforming Professional Development. We provide a Social Learning Software Platform, Digital Content, and Services to help educators create Professional Development Plans and Personal Learning Networks to achieve their Professional Development goals. Our Institutes, Learning Paths and Connected Educator Marketplace offer educators the ability to customize their Professional Development and ultimately enhance their teaching and learning environment.

Integrative Biology Major with focus on human biology Minor in Education with focus on pedagogy, language and development