Taylor Hamilton

Serve as the primary point of contact for property management teams, leasing offices, and key stakeholders across partnered buildings. Oversee end-to-end customer experience for residents, ensuring fast, accurate support and high satisfaction with Honest Networks services. Coordinate cross-functionally with Operations, Field Technicians, and Network Engineering to ensure smooth installations, service delivery, and issue resolution. Manage building onboarding processes, including communication workflows, resident education, and integration of Honest’s internet service into leasing procedures. Monitor building-level performance metrics, resident feedback, churn indicators, and service adoption rates; identify opportunities for improvement. Develop and maintain strong relationships with building partners through regular check-ins, reporting, and proactive service updates. Handle escalations with professionalism and urgency, providing clear communication and setting proper expectations for all parties. Support marketing and sales initiatives by coordinating onsite events, distributing materials, and collaborating with leasing teams to drive sign-ups. Document all partner interactions and resident trends to inform internal strategy and product enhancements. Advocate for both the resident and the building partner, ensuring their needs are met while aligning with Honest Networks’ processes and service standards.

• Led client relationships for multimillion-dollar projects, ensuring successful project completion through strategic engagement, contract negotiations, and tailored product recommendations. • Drove client retention and satisfaction by providing personalized, consultative sales approaches, contributing to long-term partnerships and recurring business. • Actively identified and capitalized on new revenue opportunities, ensuring consistent business growth by introducing innovative solutions aligned with client needs. • Presented customized solutions, leveraging a deep understanding of product offerings to drive adoption and sales in key industries, including electrical and construction sectors.

• Managed high-value quotes and sales opportunities, ensuring efficient sales cycles and fostering strong client relationships, leading to repeat business and new account growth. • Drove revenue growth by identifying and pursuing new business accounts, while optimizing quotes and proposals for maximum client satisfaction. • Delivered consultative support to clients, helping them identify the best products and solutions to fit their specific needs, contributing to sales growth and customer loyalty.

• Worked closely and presented to C-level executives to support project bids and generate new business opportunities, effectively coordinating between vendors, clients, and subcontractors. • Managed key client relationships throughout the project lifecycle, ensuring clear communication, satisfaction, and repeat business. • Drove sales by optimizing bid processes and aligning solutions with client needs, contributing to long-term client engagement and fostering trust. • Ensured seamless invoicing and payment processes, improving customer satisfaction and ensuring a strong, transparent relationship with clients.

• Led daily operations of the concession stand, ensuring high-quality service and a seamless experience for park visitors. • Managed and trained a team of food service staff, fostering a customer-focused work environment. • Oversaw inventory management, including ordering supplies and coordinating with vendors to ensure consistent product availability and cost control. • Ensured compliance with health and safety standards through regular quality control checks and staff training. • Handled budgeting, financial reporting, and sales tracking, implementing strategies to drive revenue while controlling costs. • Supported special events and park activities by providing food and beverage services, coordinating with park management. • Streamlined operations to improve workflow, reduce costs, and enhance productivity.

• Analyzed large datasets to provide actionable insights for business operations, identifying trends and patterns to optimize service delivery and operational efficiency across food services, facilities management, and workplace solutions. • Developed and maintained dashboards and reporting tools, enabling cross-functional teams to make data-driven decisions and improve client satisfaction and performance metrics. • Collaborated with key stakeholders to define data requirements and translate business needs into technical specifications for data extraction and reporting. • Conducted data quality audits and implemented improvements to ensure the integrity and accuracy of operational and financial reports. • Produced ad hoc analysis and predictive models to support strategic initiatives, including cost optimization, resource allocation, and customer satisfaction enhancements. • Led efforts to improve service delivery processes and recommend cost-saving initiatives to clients, helping to enhance satisfaction and reduce operational costs. • Provided recommendations based on data findings to senior management, leading to process improvements and cost reductions in service delivery. • Supported Sodexo’s sustainability goals by tracking and reporting on key performance indicators related to energy usage, waste management, and environmental impact. • Assisted in the integration of new data sources into existing systems to enhance reporting capabilities and improve data accessibility across departments.

I became very well rounded as a speaker. More importantly, i got a deep understanding on how to work and problem solve when in larger groups.