taylor acierto

* Followed up on, collected and allocated payments from customers and insurance companies. * Monitored customer account details for non-payments, delayed payments and other irregularities. * Collected data and prepared weekly and monthly sales reports. * Responsible for training all personnel on the site safety plans and reporting methods, ensuring that all applicable safety and health standards were implemented into such plans.

* Adviser to the General Manager and Executive Chef to improve customer service. * Developed and installed a training compilation for new hires– currently in use. * Identified inefficiencies in restaurant management, developed and implemented plan to improve efficiency.

* Conducted and took under advisement the nightly pre-shift meetings with staff. * Controlled bar till balancing and quality control for various liquors. * Assisted General Manager with paperwork obligations.

* Regulated and maintained entire restaurant computer system: Credit cards batches, price changes, and editing menu items for POS system. * Generated weekly server and banquet schedules. * Intercepted customer complaints and acted accordingly. * Directed and led serving and banquet staffs and responsible for bi-weekly liquor order.