Dr Taylan Güvercin

* Business Unit Founding & Strategic Growth: Built and scaled the Financial Services business unit, delivering 40%+ YoY revenue growth in 2025. * P&L & Cross-Functional Leadership: Own full P&L and lead integrated sales, delivery, customer success and commercial teams serving Tier-1 financial institutions, aligning technology execution with revenue and margin targets. * Operational Excellence & Client Trust: Led a data-driven service recovery, increasing CSAT from 3.70 to 4.05 and restoring client confidence. Strengthened IT governance and operating models to improve service reliability and responsiveness. * Strategic Turnaround & Contract Value: Led high-stakes contract renegotiations and cost optimization initiatives, delivering significant EBITDA improvement through value-based pricing and service model.

* Business Unit Founding & Scalability: Built and scaled the Customer Success & Delivery function from the ground up, including a high-performing 18-member team and standardized service delivery frameworks. * Organizational Transformation & Recognition: Co-led a company-wide shift to a customer-centric operating model, recognized with a Silver Stevie Award (2025). * Operational Excellence: Delivered a 100+ point improvement in NPS (Net Promoter Score), helping reposition the company’s service reputation and value perception.

Wipro is a global technology consulting company with $10B+ annual revenue and 240,000+ employees in 100+ countries. * As the country head, directly reporting to the regional HQ, owned full P&L and led Wipro’s Turkey business, driving revenue growth and market expansion across Banking, Telecom, and Energy sectors. * Led the $100M+ CK Energy transformation program—one of EMEA’s largest post-M&A IT integrations—recognized globally by Wipro’s CEO and awarded the AECUS Innovation Award. * Led large-scale enterprise modernization programs, integrating cloud, data, and security architectures across complex, multi-stakeholder environments. * Built C-level relationships with Tier-1 enterprises, securing multi-million-dollar contracts and long-term strategic engagements. * Built and led high-performing teams, strengthening delivery governance and improving project profitability across large-scale programs.

* Led a 150+ member organization and managed a $250M+ national program portfolio, delivering large-scale digital government and public infrastructure transformation initiatives. * Directed high-visibility programs, including the $100M+ e-KKTC digitalization and TAKBIS 3 (Land Registry Modernization); enabling nationwide citizen services and critical public data infrastructure. * Built and scaled Belgenet, an enterprise document and workflow management platform. Defined the product strategy, branding, and go-to-market execution, achieving widespread adoption across major public sector institutions. * Recognized by executive leadership for outstanding delivery and impact across complex, high-visibility, and multi-stakeholder government environments.

* Managed complex digital transformation programs across public safety and defense sectors, leading end-to-end delivery from bid through implementation in highly regulated, mission-critical environments. * Delivered PolNet Mobile, an EU-funded mobile platform for the Turkish National Police, now a core component of nationwide law enforcement operations and field mobility infrastructure. * Contributed to the successful bid and delivery of NATO AIRC2IS, taking on a dual role in program execution and training leadership to ensure operational readiness and stakeholder alignment. * Awarded the “Creating a Difference Award” for driving process excellence and consistently delivering high-impact, complex programs.

* Led the design and launch of national healthcare digital infrastructure systems under Turkey’s e-Government program, including Social Security Institution platforms (e-Provizyon, e-Hospital, e-Pharmacy, e-Optics), transforming healthcare service delivery at scale. * Led and delivered the MEDULA program, the core transaction and reimbursement system of Turkey’s General Health Insurance platform, enabling nationwide integration of healthcare providers, pharmacies, and insurers. * Delivered large-scale, citizen-facing digital services improving accessibility, efficiency, and transparency across the public healthcare ecosystem. * Awarded TÜSİAD Best e-Government Project (eTR Awards) and ISSA Good Practice Award (Europe) for innovation and impact in public digital services.

* Led technology and consulting initiatives for major German clients (Dresdner Bank, Commerzbank, Federal Employment Office), ensuring business goals were achieved through tailored software solutions. * Bridged business and technical domains, translating complex requirements into actionable deliverables while driving client value. * Developed expertise in regulated international environments, managing end-to-end solution delivery and collaborating effectively across multicultural teams.

* Drove business process analysis and optimization initiatives within banking operations, bridging business needs and technology solutions. * Contributed to digitalization and operational redesign projects, helping improve customer experience and operational efficiency.

Thesis subject: Innovation, Technological Transformations and the Financial Performance of the ICT Industry