Taya Turnbow

Taya Turnbow

Customer Success Team Lead - SMB Team @ Broccoli AI

About

Mid-Market/Enterprise Customer Success Manager, focused on driving retention, platform adoption, and measurable business outcomes for growing organizations. I partner closely with mid-market and enterprise clients to understand their operational goals, develop success plans, and ensure they see value at scale. My work centers on proactive product guidance, change management, and executive-level relationship building to strengthen account health and accelerate ROI. With experience navigating complex onboarding, integrations, and cross-functional problem-solving, I bring a strategic and collaborative approach to supporting customers and advocating for their needs internally. I’m committed to helping teams utilize technology to operate more efficiently, create meaningful customer experiences, and grow sustainably.

Country

United States

City

Lehi

Industry

Hospital & Health Care

Skill

Salesforce.com, Vitally, Zoom, Salesforce, Weave, Gladly, Sabre, Dentrix, Eaglesoft, Dexis, Carestream, Five9

Experience

Broccoli AI

Customer Success Team Lead - SMB Team

Broccoli AI

LinkedIn
2026-5 - Present · 5 mos

Lehi, UT

• Led and mentored the SMB Customer Success team to enhance customer retention and satisfaction. • Focused on driving customer success through effective onboarding and training of new hires. • Supported team growth by implementing best practices and fostering a collaborative environment.

Broccoli AI

Customer Success Manager

Broccoli AI

LinkedIn
2026-1 - Present · 9 mos

San Francisco Bay Area

Weave

Enterprise Customer Success Manager

Weave

LinkedIn
2025-11 - 2025-12 · 2 mos

Lehi, Utah, United States

Weave

Customer Success Manager

Weave

LinkedIn
2025-3 - 2025-11 · 9 mos
Weave

Billing Support

Weave

LinkedIn
2024-8 - 2025-3 · 8 mos

Lehi, Utah, United States

Weave

Technical Support Specialist

Weave

LinkedIn
2024-7 - 2024-8 · 2 mos

Lehi, Utah, United States

City Creek Dental

Lead Dental Assistant

City Creek Dental

2009-3 - 2024-7 · 15 yrs 5 mos

Salt Lake City, Utah, United States

-Supervisor over team of dental assistants. -Facilitate administrative tasks and coordinate patient appointments. -Order dental materials and manage dental stock and supplies. -Mentored new employees.

JetBlue

JetBlue Reservations Crewmember

JetBlue

LinkedIn
2017-10 - 2020-7 · 2 yrs 10 mos

Lehi, Utah, United States

-Provided daily customer service skills over the phone. -Selected to launch the first ever multi-channel team working via Gladly.

Education

Taylorsville High School

Taylorsville High School

LinkedIn

Taya Turnbow's Contact Information

Email

******@***.com

Phone

(**) *** ****

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